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About the Role
We are seeking an experienced Account Manager to manage the renewal process for a portfolio of enterprise clients. This is a key role within our Customer Experience team, focused on driving renewals from planning to closure, managing forecasts, and collaborating with internal teams.
Responsibilities
- Drive the end-to-end renewal process, including quoting, contracting, negotiation support, and timely closure for multi-year terms, co-terming, pricing adjustments, and partner/reseller/marketplace renewals.
- Achieve core KPIs: cohort renewal rate, on-time renewal performance, and forecast accuracy.
- Maintain an accurate renewal forecast with clear visibility into each renewal's stage and quote status, reporting regularly to leadership.
- Accurately forecast risk to enable proactive save plans.
- Execute save plans in collaboration with Sales and Customer Success.
- Partner with Sales and Customer Success on renewal strategy, pricing, and negotiation, supporting executive-level discussions for major accounts.
- Analyze renewal and churn trends, sharing insights with Product, Customer Success, and GTM teams.
- Manage clear handoffs between Renewals, Sales, Customer Success, Legal, and Deal Desk.
- Collaborate with Finance and Sales Operations to streamline approvals, paperwork, and CRM data quality.
- Develop renewal playbooks, account plans, workflows, dashboards, and reporting to reduce cycle times and manual effort.
Requirements
- 5+ years of experience in renewals, account management, customer success, or sales/revenue operations, with direct ownership of renewal rate or retention metrics.
- Experience managing enterprise account renewals, including multi-year contracts, executive stakeholders, and international customers.
- Strong background in cybersecurity, data security, cloud security, or AI, with the ability to discuss customer value, adoption, and risk credibly.
- Experience negotiating or supporting complex enterprise contracts, including working with Legal on redlines and Finance on pricing approvals.
- Ability to partner effectively with Sales in a model where renewals execution is separate from commercial deal ownership.
- Strong forecasting skills, proficiency in Salesforce and CPQ/CLM tools, and analytical ability to translate data into actionable recommendations.
- Proven experience improving processes, dashboards, or reporting with measurable results, and comfort creating visibility with limited tooling.
- Executive presence and excellent cross-functional communication skills.
- Experience with tools like Clari, Ironclad, Gainsight, or similar, and using AI for forecasting and workflow improvement is a plus.
- Ability to travel approximately 25%.
Skills
- Forecasting
- Salesforce
- CPQ/CLM tools
- Negotiation
- Process Improvement
- Data Analysis
- Cross-functional Communication
- Executive Presence
Location
- US-based
- West Coast preferred
- Central time zones preferred
Work Type
- Remote
Experience Level
- Experienced
Salary/Compensations
- $100,000-$150,000
Benefits
- Ability to work remotely, with office setup reimbursement
- Competitive salary
- Unlimited PTO
- Paid holidays and sick time
- Health, vision, and dental insurance
- Life, short and long-term disability insurance
About the Company
- Cyera is at the forefront of secure AI adoption, providing enterprises with the confidence to leverage AI safely.
- Our mission is to enable businesses to control AI's access and actions as it integrates deeper into operations.
- We established our foundation by solving the complex challenge of finding and securing data with unprecedented speed and accuracy.
- This foundation now serves as the essential AI trust infrastructure for Fortune 1000 companies.
- We are seeking mission-driven individuals to join us in empowering leading organizations.