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About the Role
The IHG Manager in Training (MIT) program is designed for recent college graduates to fast-track hospitality management careers. MITs will experience a comprehensive rotation across multiple disciplines, leading to a supervisory role in a set department. The program aims to develop leadership skills and prepare participants for management positions within IHG.
Responsibilities
- Complete structured rotations across multiple departments including front office, housekeeping, food & beverage, sales, and other operations.
- Participate in formal training sessions, workshops, and professional development activities.
- Shadow experienced managers to observe leadership techniques and decision-making processes.
- Complete any assigned projects and assessments throughout the program duration.
- Assist department managers with daily operations and special initiatives.
- Support guest services initiatives and maintain high customer satisfaction standards.
- Help implement or maintain any operational procedures and quality standards.
- Participate in staff meetings, briefings, and planning sessions.
- Gradually assume supervisory responsibilities under management guidance.
- Lead small teams or projects as assigned during the program.
- Develop conflict resolution and problem-solving skills through real-world scenarios.
- Practice coaching and mentoring techniques with team members.
- Assist with budget planning, cost control, and financial reporting activities.
- Support inventory management and procurement processes as needed.
- Participate in performance evaluation processes and staff development initiatives.
Requirements
- Applicants must be a recent graduate within the last year.
- Must have earned Bachelor’s Degree or higher in Hospitality Management, Business Administration, or a related field.
- A minimum cumulative GPA of 3.0 is required.
- At least 1-2 years of demonstrated leadership experience through applicable hospitality roles, student-led organizations, community service, or a high-end customer service role.
- Strong interpersonal and communications skills.
- Organized; a self-starter.
- Ability to work under pressure, meet deadlines, and function within a dynamic and challenging environment.
- Must be technologically proficient and able to quickly adapt to various internal POS systems and other operational platforms.
- Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
- Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, report, or schedule form.
- Constantly required to collate/file, use a keyboard, dial, sit, see, hear, write, and speak.
- Frequently required to handle (hold, grasp, turn, or otherwise work with hand or hands), finger (picking, pinching, fine manipulation), and walk.
- Occasionally required to climb stairs, reach, and stand.
- Moderately required to bend, crouch, kneel, squat, climb ladders, balance, and twist, stretch, push, and pull.
- Frequently required to lift and/or move up to 10lbs, occasionally lift and/or move up to 25lbs, and minimally lift and/or move up to 50lbs.
- Constantly required to produce detailed work, use reasoning skills, verbal and written communication, have customer contact, handle multiple concurrent tasks and constant interruptions.
- May be required to give presentations and occasionally required to use math skills.
- May be moderately exposed to noise and may be occasionally required to use tools/equipment.
Skills
- Leadership
- Interpersonal skills
- Communication skills
- Organization
- Self-starter
- Ability to work under pressure
- Meeting deadlines
- Adaptability
- Technological proficiency
- Conflict resolution
- Problem-solving
- Coaching
- Mentoring
- Budget planning
- Cost control
- Financial reporting
- Inventory management
- Procurement
- Performance evaluation
Location
- Los Angeles, CA
- Santa Barbara, CA
- Philadelphia, PA
- Grand Cayman
Work Type
- Full-time
- Hourly
Experience Level
- Recent graduate
- 1-2 years of demonstrated leadership experience
Education Level
- Bachelor’s Degree or higher in Hospitality Management, Business Administration, or a related field
- Minimum cumulative GPA of 3.0
Salary/Compensations
- $55,000 to $68,000 annually
Benefits
- Access to medical, dental and vision benefits
- Retirement savings plan with company matching
- Employee travel discounts + benefits
About the Company
- IHG (InterContinental Hotels Group) is a global hospitality company.