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About the Role
The Aquatics Office Registrar handles a wide range of administrative tasks for the JCCSF Swim School, working closely with the Aquatics leadership team on various projects. Key responsibilities include planning, research, analysis, and coordination of daily departmental operations.
Responsibilities
- Manage bookings, payment processing, administration, and supervision for the Private Swim Lesson program.
- Make proactive suggestions for program modifications to ensure success.
- Manage bookings, payment processing, administration, and supervision for the Swim Team program.
- Engage with program participants to identify opportunities, answer questions, and share observations about child progress.
- Process new and returning student registrations, class transfers, and program withdrawals.
- Handle incoming and outgoing electronic and telephone communications, as well as walk-up inquiries.
- Provide staffing coverage by filling in as a swim instructor, lifeguard, or deck coordinator when needed.
- Make proactive suggestions for Swim School modifications to ensure success.
- Work with the Aquatics Office Administrator on maintaining Aquatics Office tracking systems and schedules.
- Assist the Aquatics Office Coordinator with setting up, coordinating, and facilitating bi-monthly Aquatics Leadership meetings.
- Prepare statistical reports and manage the collection and tracking of program records, including registration and medical waiver documentation.
- Support Aquatics Office system processes such as testing new updates, completing merges, refund requests, data clean-up, and billing preparation.
- Partner with the Business Systems team to ensure accuracy and currency of Aquatics department webpages.
- Assist program management with financial reports and analysis, budgeting, or other business/committee projects.
- Cultivate a friendly, professional, and supportive customer service culture in the Aquatics office.
- Assist in training Aquatics Customer Service Representatives.
- Maintain a working knowledge of program areas and communicate program information to stakeholders.
- Ensure Aquatics Program informational sections, such as posted schedules and flyer racks, are accurate and well-stocked.
- Manage the day-to-day operations of the Aquatics Office in the absence of the Aquatics Office Administrator.
- Attend all mandatory office staff, lifeguard, and swim instructor in-service trainings.
- Perform additional duties as needed.
Requirements
- BS or BA degree or equivalent work experience.
- Experience in office or systems administration.
- Experience designing and creating schedules, reports, statistics, and charts.
- Outstanding computer skills, including advanced skills in MS Office.
- Excellent written and oral communication skills.
- Well-organized with strong attention to detail.
- Ability to work as part of a team and effectively engage and coordinate with various stakeholders.
- Ability to handle multiple projects, set appropriate priorities, and manage overlapping deadlines.
- Comfort working in and around pools and willingness/ability to learn water-based instruction skills.
- Outstanding customer service skills and experience working in a customer-focused organization.
Skills
- MS Office
- Salesforce (a plus)
- Customer Service
- Communication
- Organization
- Attention to Detail
- Teamwork
- Project Management
- Time Management
Location
- JCCSF
Work Type
- Full-time
- 40 hours/week
Experience Level
- Admin 3
Education Level
- BS or BA degree or equivalent work experience
Salary/Compensations
- $27.83 - $29.00/Per Hour
Benefits
- Benefited
About the Company
- The JCCSF is a community center offering various programs and services.