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About the Role

The Resource Coordinator will work with justice system-involved individuals who have been arrested multiple times and are difficult to serve. This role will engage new participants, conduct intake follow-ups, and prioritize assisting participants in securing government benefits. The coordinator will network with external providers, help participants navigate agencies, build relationships, and assist staff with obtaining resources. Fieldwork and community networking are components of the role, primarily based in the Harlem Community Office. The ideal candidate will demonstrate cultural competency, anti-racist practices, and the ability to engage high-needs participants effectively. Strong organizational skills and independence in community settings are essential.

Responsibilities

Assist clients in applying for entitlements, concrete needs, and other social service support through various methods, including follow-up and reminder calls to ensure seamless recertification of benefits.
Assess life areas related to housing and other critical, immediate needs by leveraging support services to remove barriers and assist participants with achieving independence and overall self-sufficiency.
Provide individual counseling to participants around benefits-related issues and other challenges that may arise.
Link participants to social support services, by evaluating eligibility, preferences, and needs, as well as, accompanying participants to community-based services, as needed.
Establish and maintain collaborative relationships with community providers and critical partners in the program’s network, requiring regular direct community engagement.
Develop and maintain a robust resource directory of community-based organizations and maintain ongoing communication and follow up with referred participants.
Consistently assess and collaborate with participants and program colleagues to determine any goals and/or areas of need that participants require support with.
Effectively engage with high-risk and vulnerable participants who present with mental health symptoms, substance use concerns, complex trauma histories, and other challenges.
Work collaboratively with the team to identify community barriers to returning to court or maintaining agreed upon court mandated supervision schedule.
Serve as liaison with pretrial court services team to assist with confirming referral made and linked to support mitigation and court advocacy efforts.
Appropriately and punctually document all direct service activities into the ECM/Salesforce database.
Engage in individual and group supervision to case conference high-risk participants and complex cases.
Perform any other duties as required by the Program Director and/or Direct Supervisor.

Requirements

Minimum High School Diploma.
Minimum of one-two years' experience working in human services, full-time roles and/or internship experiences, with populations who experience substance use, mental health, complex trauma, and/or justice-system involvement.
Extensive knowledge of community treatment, support services, and resources tailored towards justice impacted individuals.
Must be able to lift 5-10 lbs.
Must be able to sit for extended periods.
Must be able to navigate 5 boroughs of NYC and perform fieldwork in a variety of weather conditions.

Skills

Cultural competency
Anti-racist practices
Organizational abilities
Ability to work independently in community settings
Conflict management and de-escalation skills (preferred)
Bi-lingual in English & Spanish (preferred)

Location

4 West 125th Street, New York, NY 10027

Work Type

Full-time
Hybrid

Experience Level

1-2 years

Education Level

High School Diploma
Associate or Bachelor's Degree or comparable professional experience (preferred)

Salary/Compensations

$60,100 per year

Benefits

Medical
Dental
Vision
Vacation and Paid Time Off – starting at 25 days-off annually, plus an additional summer self-care day
12 Paid Holidays per year
Retirement 403b Competitive matching up to 6%
Employee Referral Program

About the Company

CASES' Supervised Release Program (SRP) annually diverts 7,500 people otherwise facing pretrial detention at Rikers Island to community-based supervision and support services.
Program participants include youth and young adults, people with substance use disorders and mental illnesses, and individuals who are homeless.
SRP participants have not been found guilty of a crime and are not mandated to engage in treatment or other services.
This requires staff to tactfully deliver approaches to help participants tap into their intrinsic motivation to leverage their strengths and skills for meaningful improvements in life while fulfilling all court requirements.
CASES cares about employee wellbeing.
Our Values: PURPOSE (PEOPLE, UNITY, RESPECT, PROGRESS, OPTIMIZE, SOLUTIONS, EMPATHY).

Equal Opportunity

CASES is proud to be an Equal Opportunity Employer.
Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status.
We also actively recruit individuals with prior involvement in the criminal legal system.