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About the Role
Westlake Dermatology is seeking a full-time Patient Coordinator for their South Austin Office. This role is essential for creating a welcoming environment for patients, managing appointments, handling patient information, answering phones, verifying insurance, and processing payments. The Patient Coordinator must explain charges and insurance clearly and maintain a professional, accurate, and courteous demeanor in all patient interactions.
Responsibilities
- Responsible for patient check-in and greeting each patient in a pleasant and professional manner.
- Track patients in the reception area and communicates with them as needed, advising of any appointment delays.
- Schedule, cancel, and reschedule patient appointments.
- Enter and/or verify accuracy of patient demographic and insurance information in the computer.
- Collect payments, including co-pays, cosmetic treatment fees, and surgery balances.
- Responsible for reconciling and balancing medical records daily.
- Prepare scheduling deposits per providers as needed.
- Scan and route provider charts and pre-operational charts.
- Check internal and Outlook messages daily and respond.
- Answer office phones promptly and professionally and return voicemails as necessary.
- Ensure that proper authorization or referral is collected from each patient.
- Assist patients with the check-out process, including scheduling next appointments and accepting payments.
- Recommend products and answer questions about various skin care products and procedures.
- Monitor inventory levels of skin care products and replenishes when necessary.
- Maintain proper office opening and closing procedures.
- Monitor the waiting room to ensure furnishings and magazines are orderly and clean.
- Assist in general office duties as needed.
- Follow company policy on all HIPAA procedures/protocols.
- Follow company business policies, including Product Return Policy, Allowable Forms of Payment & Financing, No-Shows and Late Collections, and Phone – in Credit Card Authorization/Payments.
- Follow and respect Employee Policies.
- Report to work in a timely manner and maintain good attendance.
Requirements
- Excellent customer service and communication skills.
- Ability to work as a team member in a fast-paced environment.
- Ability to solve problems and manage multiple tasks simultaneously.
- Highly motivated and well-organized with attention to detail.
- Maintains a respectful and positive attitude in dealings with both patients and fellow staff.
- Professional telephone etiquette and communication skills.
- Strong computer skills and knowledge of Microsoft Word and Excel.
- Substantial knowledge of general medical office procedures and terminology.
- Appropriate sense of discretion in dealing with patient information and difficult situations.
- Able to handle large transactions with ease.
- Able to sit for long periods of time.
- May include some lifting of boxes.
Skills
- Customer service
- Communication
- Teamwork
- Problem-solving
- Multitasking
- Organization
- Attention to detail
- Professional attitude
- Telephone etiquette
- Computer proficiency
- Microsoft Word
- Microsoft Excel
- Medical office procedures
- Medical terminology
- Discretion with patient information
- Handling transactions
- HIPAA compliance
Location
- South Austin Office
Work Type
- Full-time
- Monday-Friday
Experience Level
- At least one year prior medical office or veterinary experience preferred
Education Level
- High school diploma required
- College degree (Associate or Bachelors) preferred
Salary/Compensations
- $18.00-$20.00 per hour
Benefits
- Benefits
- 401K options for full-time employees
About the Company
- Westlake Dermatology is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.
Equal Opportunity
- Westlake Dermatology is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.