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About the Role

The Diagnostic Success Partner is responsible for growing Antech’s customer utilization of the full portfolio, providing excellent support to current customers, and identifying hospitals ready for growth. This role partners closely with the sales team to ensure collaborative efforts on growth initiatives and customer concerns.

Responsibilities

Determines the set of clients on whom to focus growth efforts and works with field sales team to achieve growth goals.
Calls identified customers regularly to provide superior customer service and remains solution-driven to achieve customer retention.
Monitors customer retention list monthly and reviews territory growth goals to identify opportunities for growth or areas of attrition risk.
Coordinates with Marketing and Sales team to target specific areas for customer growth and retention.
Makes calls (in-person or virtually) to hospitals to discuss areas of opportunity and provide support.
Informs customers about Antech’s innovation efforts and new products and programs to grow customer utilization.
Works with marketing team to identify needs for growth marketing tools and resources.
Effectively uses multiple software systems to service accounts and maintain company records, including Salesforce.com, RingCentral, Microsoft Teams and Microsoft Office.
Demonstrates proficiency in the entire Antech product and service portfolio, serving as a Subject Matter Expert.
Attends applicable business meetings to discuss hospital performance and areas of growth opportunities.
Builds and maintains relationships with referral sources to connect DSMs with new business opportunities.
Conducts research prior to site visits to obtain information and insight to anticipate issues and enhance the customer experience.
Coordinates daily support activities and customer activities at meetings as assigned.
Responsible for accurate data collection, processing, modeling and analysis to identify opportunities.
Possesses strong problem-solving skills and effectively routes issues to the proper associates for resolution.
May be asked to participate in enterprise initiatives, special projects, and other duties as assigned.
May be assigned other duties to support customer growth, retention, and support.
Navigates through ambiguous situations in a manner consistent with the Five Principles of Mars and uncompromising integrity.

Requirements

Bachelor's degree (Animal Health, Biological Sciences, Lab Sciences or Business-related field) or on-the-job experience in sales in a related field.
Minimum of 1-2 years of experience as veterinary technician, laboratory technician or medical assistant.
2+ years previous sales or customer service experience in a professional service industry (preferably in Animal Healthcare, Human Healthcare, etc.) is required.
Knowledge of Diagnostic services is strongly preferred.
Ability to maintain professionalism at all times with both internal and external customers.
Ability to interact and work positively with a variety of people and departments, in person and over the phone.
Ability to communicate effectively and positively with all levels of personnel on the phone.
Must have the ability to take own initiative and work independently.
Flexible and adaptable attitude to cope with fast changing and complex environment.
Agile at learning new and existing software with a low time to proficiency.
Ability to analyze and interpret large amounts of data, and synthesize them into an actionable plan using assigned CRM.
Occasional Travel may be required, up to 20% of the time.

Skills

Excellent interpersonal, communication, negotiation, and collaboration skills
Strong analytical skills with extreme attention to detail

Location

Remote
Texas

Work Type

Remote
Full-time

Experience Level

1-2 years
2+ years

Education Level

Bachelor's degree

Salary/Compensations

$64,000-$79,000

Benefits

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

About the Company

Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes.
Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development.
Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom.
Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

Equal Opportunity

We are proud to be an Equal Opportunity Employer. For a complete EEO statement, please see our Career page at Antech Careers.