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About the Role
This role is responsible for providing pricing and quotes on all client and agent requests, ensuring top-notch customer service, and collaborating with internal teams and external partners in the dynamic field of international trade.
Responsibilities
- Provide quotes to clients, agents, and sales representatives within standardized time frames.
- Assist freight operations and sales in handling rate requests.
- Update and maintain quote logs and reports.
- Maintain and update air and ocean freight carrier rates for the branch.
- Analyze carrier net rates to ensure the company is getting the best rates.
- Keep client quotations updated and current as necessary in conjunction with Sales and Operations.
- Network with and develop relationships with carriers, agents, and Livingston business partners.
- Keep customers informed of industry changes, news, and regulatory changes by telephone and/or email.
- Assist Sales department with quote follow up as required.
- Assist and communicate with IFTS Manager Freight as required.
- Perform other related duties as assigned by management.
- Adhere to established policies and procedures.
Requirements
- Strong operational knowledge of international Air and Ocean transportation requirements, including dangerous goods regulations, carriers, agent network, etc.
- Exceptional communication and interpersonal skills, with ability to develop relationships with people at all levels in and outside of the Company.
- Team player and collaborator – ability to work effectively with Operations, agents and our business partners in Canada and the US.
- Customer focused problem-solving ability – ability resolve issues effectively.
- Analytical ability.
- Organized and detail oriented with the ability to multi-task, handle a large volume of work and meet time deadlines in a fast-paced environment.
- Strong working knowledge of MS Office (Word & Excel).
Skills
- International Air and Ocean transportation
- Dangerous goods regulations
- Carrier relations
- Agent network management
- Communication
- Interpersonal skills
- Collaboration
- Problem-solving
- Analytical skills
- Organization
- Detail-orientation
- Multitasking
- Time management
- MS Office (Word & Excel)
Location
- REMOTE - USA or Canada
Work Type
- Part Time
Experience Level
- 3 years of related experience
Education Level
- Associates Degree or post-secondary education
Salary/Compensations
- $21.63 - $33.41 USD
Benefits
- Competitive compensation
- Comprehensive benefits
- Incentive opportunities
- Professional development
About the Company
- Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.
- Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.
- Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade.
- At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive.
- Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support.
- We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.
- Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development.
- Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions.
Equal Opportunity
- We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives.
- Inclusiveness makes us stronger and better at what we do.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
- Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate.
- Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.