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About the Role

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow guides innovation forward for leading technology manufacturers and service providers, developing technology solutions that improve business and daily life.

Responsibilities

Responsible for day-to-day sales activities, sales support, and customer service tasks for specified customers and assigned accounts.
Maintains efficiencies in corporate operational processes and procedures.
Serves as a liaison between Arrow’s internal resources, suppliers, and customers.
Processes quotes and order preparation for specified customers and works with centralized PM’s for Quote and Debit information.
Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done.
Coordinates resources and processing of customer quotations.
Negotiates pricing (non-contract only), provides quote markup, and notifies customer of related price increases.
Works with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems.
Ensures execution and manages demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, and shipping issues.
Handles local expediting and assists global opportunities through local escalation.
Provides proactive notification to customer of changes to delivery status.
Conducts bond reviews with customer (Shortages & Turns).
Manages SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations.
Owns Hard & Planned Order management.
Manages PCN (Product Change Notification) Coordination.
Delivers and maintains the POI (Perfect Order Index), comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).
Supports sales team with direct customer contact for Order to Invoice process within Planned Demand.
Liaisons between sales team and Infosys to perform root cause analysis and provide more complex problem solving.
Manages the interface on e-Compass reports with Infosys, driving closure by managing exceptions.
Manages customer Forecast Response reports after Infosys has taken action and drives closure by managing exceptions.
Supports e-Compass engagements and manages bond requests.
Identifies unit turn rates outside of branch goals and makes adjustments to ensure unit turn rates are met.
Coordinates the contract refresh clause and manual inventory sweep process.
Attends/leads customer shortage calls, sets internal action plans, and communicates to appropriate account team members.

Requirements

Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience.
Completes work under moderate supervision.
Identifies key issues and patterns from partial/conflicting data.
Takes a broad perspective to problems and spots new, less obvious solutions.
Must have advanced excel skills (X/VLOOKUPs, pivot tables, formulas, ability to crunch and format raw data).
This role will perform work covered by International Traffic in Arms Regulations.
Viable candidates for this position must be eligible for an export license or be a U.S. Person (which includes but is not limited to U.S. citizens or nationals, lawful permanent residents, refugees, and asylees).

Skills

Advanced Excel skills (X/VLOOKUPs, pivot tables, formulas, ability to crunch and format raw data)

Location

US-IL-Downers Grove, Illinois (Butterfield Rd)

Work Type

Hybrid
Full time

Experience Level

Considerable on-the-job experience

Education Level

2 year degree

Salary/Compensations

$27.85 - $34.03

Benefits

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities

About the Company

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions.
Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers.
With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life.
The company maintains 228 locations worldwide with over 85 countries served.
A Fortune 148 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.
Arrow provides specialized services and expertise across the entire product lifecycle.
Arrow does this by connecting customers to the right technology at the right place, time, and price.
Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

Equal Opportunity

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)