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About the Role
The Digital Product Delivery team is responsible for building, maintaining, and enhancing digital banking (mobile, online) and our ECRM platform with capabilities that address business objectives and ensure an optimal client experience. You will support the Product Owner in developing and maintaining the vision for product iterations, acting as the client's voice when establishing priorities, understanding stakeholder needs, and ensuring alignment across the product team.
Responsibilities
- Support backlog refinement activities by helping maintain a prioritized pipeline of work, improving user story readiness, identifying dependencies, surfacing risks, and helping remove blockers.
- Develop and refine user stories, functional requirements, and acceptance criteria in collaboration with Product Owners, business system analysts, solution designers, and technical partners.
- Validate that proposed solutions align to business requirements, target state objectives, and expected client outcomes.
- Support execution by helping maintain alignment across scope, timelines, and release plans.
- Partner with QA and delivery teams to support testing readiness, pilot and user acceptance testing, release coordination, and post-launch issue triage.
- Help ensure capabilities are delivered with quality and that issues are resolved efficiently.
- Collaborate with partners across line of business, legal, risk, security, finance, change management, release management, and technology to support shared understanding, effective decision-making, and smooth delivery execution.
- Own and maintain required delivery artifacts, documentation, and governance controls to ensure initiatives are appropriately supported, compliant, and audit-ready.
Requirements
- Demonstrate relevant experience.
- Bring 2-4 years of experience in digital product delivery, product ownership, business analysis, or a related discipline, ideally within financial services or another regulated environment.
- Have strong digital delivery experience.
- Have experience supporting backlog refinement, requirements development, testing, release coordination, and delivery execution within agile teams.
- Have hands-on experience using Jira, user stories, acceptance criteria, and story refinement techniques.
- Be a strong collaborator and partner, working effectively with cross-functional stakeholders and contributing to alignment across business, product, and technology teams.
- Be an effective communicator, able to clearly translate business needs into structured requirements and support productive discussions with both technical and non-technical partners.
- Be digitally savvy and client-focused, seeking out innovative solutions, adapting quickly to evolving technologies, and staying focused on delivering high-quality digital experiences for clients.
- Bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.
- Be legally eligible to work at the specified location(s) and, where applicable, must have a valid work or study permit.
Skills
- Analytical Thinking
- Business Collaboration
- Channel Management
- Client Service
- Communication
- Detail-Oriented
- Process Improvements
- Professional Presentation
- Relationship Management
- Teamwork
- Jira
- User Stories
- Acceptance Criteria
- Story Refinement Techniques
Location
- Toronto
Work Type
- Hybrid
- Full-time
Experience Level
- 2-4 years
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day, a paid day off dedicated for you to use to invest in your growth and development
About the Company
- CIBC is building a relationship-oriented bank for the modern world.
- At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.
- Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
- CIBC aspires to give you a career, rather than just a paycheck.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- We cultivate a culture where you can express your ambition.
Equal Opportunity
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
- We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
- If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
- CIBC is committed to clarity in our hiring process.
- All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
- We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
- We use artificial intelligence tools during the recruitment process.