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About the Role

Manage inbound customer service calls and operational queues for multiple e-commerce channels, including CallawayGolf.com, CallawayGolfPreowned.com, OdysseyGolf.com, CallawayGolfVIP.com, and CallawayGolfGiftCard.com. Provide exceptional consumer assistance through product knowledge and technical insight, while proactively managing operational queues and email inquiries.

Responsibilities

Answer incoming queue Customer Service calls.
Provide exceptional consumer assistance through product knowledge and technical insight.
Proactively manage operational queues through e-mail responses, call-backs, and inventory updates.
Establish and maintain an influential customer service culture and provide the appropriate environment for teamwork.
Develop and maintain positive and effective working relationships with peers and cross-functional teams.
Display the highest level of Integrity, Customer Experience, Leadership, Strategic Agility, and additional core competencies essential to business success.
Understand Callaway Golf Pre-Owned, SHOP, Spree, Gift Card, Proline Pre-Owned, and VIP business channels.

Requirements

Minimum 2 years of Sales/Customer Service call center experience
Extensive knowledge of the Golf Industry
Call Center/telemarketing background
Work is performed in a designated professional office workstation and environment.
Extensive use of office equipment, including computer, calculator, copier, fax, and other business-related machines and software.

Skills

Excellent verbal and written communication skills.
Advanced digital navigation skills.
Strong analytical, critical thinking, and creative problem-solving skills.
Ability to drive consensus through effective communication and positive team relationships.
In-depth golf industry knowledge, including products, trends, and customer preferences.

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

Minimum 2 years

Education Level

Bachelor’s degree or equivalent

About the Company

Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO.
Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf.
Our Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game.
Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward.

Equal Opportunity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity.
We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.
If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way.
We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.
We look forward to learning more about you.