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About the Role

The TD Global Technology & Services team is seeking a Senior Business Systems Analyst with expertise in Generative AI process automation products to help shape AI-enabled solutions enabling complex enterprise workflows. The Senior BSA analyzes current processes, defines future-state requirements, and translates business, operational, control, and technology needs into AI-enabled product opportunities. The role models context, workflows, system behaviours, human in the loop interactions, and evidence requirements helping product and engineering design solutions that are effective, traceable, and operationally sound. Being the key part of an AI product development team, the successful candidate will bring strong systems thinking and practical AI business application knowledge within regulated technology environments.

Responsibilities

Analyze complex business and technology workflows, identifying decision points, dependencies, constraints, manual activities, control requirements, and opportunities for AI integration.
Develop current-state and future-state models that clarify how proposed AI automations affect processes, people, technology, data, controls, and operational responsibilities.
Collaborate with key stakeholders to determine solutions, assess impact to existing work processes and systems, and how to manage the integration.
Lead technology requirements management for high risk, strategic initiatives.
Model end-to-end agentic workflows, business rules, behavioral logic, approvals, exceptions, escalations, and human intervention points.
Define expected agentic behaviour across standard, alternate, and failure scenarios.
Ensure proposed solutions are feasible, testable and aligned with business and operational needs.
Assist Continuous Discovery and assess how AI and automation may affect workflows, decisions, roles, controls, and customer or colleague experiences.
Help develop and evaluate solution options, including appropriate boundaries between automated actions, AI-assisted recommendations, and human decisions.
Define requirements for context, explainability, escalation, exceptions, and human oversight.
Analyze system interfaces, APIs, events, data exchanges, telemetry, and integration dependencies.
Define the information, triggers, conditions, responses, and error-handling requirements needed to support reliable interactions across systems and workflows.
Translate governance, risk, security, privacy, legal, compliance, and operational requirements into system behaviours, control flows, approval requirements, sign-off matrices, and evidence expectations.
Define exception handling and audit paths that support traceability, accountability, and appropriate oversight.
Use operational data, telemetry, customer feedback, and product insights to inform analysis, evaluate solution options, and support prioritization.
Work with Product Owners and data specialists to identify meaningful measures and translate findings into requirements and workflow improvements.
Support their team in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.
Continuously enhance knowledge/expertise in own area and keep current with leading-edge technology trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Provides leadership and guidance, makes recommendations, and collaborates with business and technology to ensure the technology solution meets the business needs.
Provide thought leadership and/ or industry knowledge for practical AI application and latest industry trends; Participate in knowledge transfer within the team and business unit.
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
Participate in personal performance management and development activities, including cross training within own team.
Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contribute to a fair, positive and equitable environment that supports a diverse workforce.

Requirements

7+ years of experience in business systems analysis, business analysis, solution analysis, or technology delivery.
Experience analyzing complex enterprise workflows and defining current-state and future-state processes.
Strong experience with workflow, process, decision, business-rule, and exception modelling.
Experience developing functional requirements, non-functional requirements, user stories, and testable acceptance criteria.
Experience analyzing APIs, events, system interfaces, data contracts, telemetry, and integration dependencies.
Working knowledge of product and software development lifecycles, DevSecOps, and technology risk management.
Experience translating control and policy requirements into system behaviours, approval flows, evidence requirements, and audit paths.
Strong ability to challenge ambiguous, incomplete, or conflicting requirements.
Strong facilitation, communication, critical thinking, and stakeholder-management skills.
Experience with generative AI, agentic workflows, decision-support solutions, or human-AI interaction design.
Knowledge of release, change, incident, operational-readiness, or technology-risk practices.
Experience assessing the process, control, and operational impacts of AI-enabled automation.
Experience working within a product operating model and cross-functional agile teams.
Experience with behaviour-driven development, requirements traceability, and scenario-based testing.
Experience using telemetry, operational data, and product analytics to support product decisions.
Experience working in a complex, regulated enterprise environment.
Relevant business analysis, systems analysis, Agile, technology, or service-management certifications.

Skills

Generative AI process automation
AI-enabled solutions
Complex enterprise workflows
Systems thinking
AI business application
Workflow modelling
Process modelling
Decision modelling
Business rule modelling
Exception modelling
Agentic workflows
Human-AI interaction design
API analysis
Event analysis
System interface analysis
Data contract analysis
Telemetry analysis
Integration dependency analysis
Functional requirements development
Non-functional requirements development
User story development
Testable acceptance criteria development
DevSecOps
Technology risk management
Governance
Risk management
Security
Privacy
Legal compliance
Operational requirements
System behaviours
Control flows
Approval requirements
Sign-off matrices
Evidence expectations
Exception handling
Audit paths
Traceability
Accountability
Oversight
Operational data analysis
Product insights analysis
Product development lifecycles
Agile methodologies
Behaviour-driven development
Requirements traceability
Scenario-based testing
Product analytics
Facilitation
Communication
Critical thinking
Stakeholder management
Release management
Change management
Incident management
Operational readiness
Service management

Location

Toronto, Ontario, Canada

Work Type

Full-time

Experience Level

Senior

Education Level

Bachelor’s degree in Business, Technology, Engineering, Information Systems, or a related field

Salary/Compensations

$81,600 - $115,200 CAD

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs
Training programs
Competitive benefits plan
Online learning platform
Mentoring programs
Training and onboarding sessions

About the Company

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.
More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.
TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing.
Together, we are reimagining what banking can be for our clients, colleagues and communities.

Equal Opportunity

TD is committed to providing fair and equitable compensation opportunities to all colleagues.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
Here at TD, we hire and develop the best.
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.