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About the Role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Responsibilities

Provides follow-up calls and mailings to members regarding previous appointments.
Fills requests of members and answers a high volume of internal calls.
Creates internal requests for further follow-up.
Adds accurate notes for future follow-up by Signify health and/or Health Plans.
Works diligently to meet department goals.
Handles a high volume of inbound calls.
Emails, faxes, and/or prints and mails member requested results or forms.
Handles any incoming mail.
Provides backup coverage for the Member Services team.
Responsible for follow-up on voicemails.
Ability to work on any special project.
Is on time and ready to work at the assigned work location on a daily basis.
Manages time effectively.
Responds well to coaching and supervision.
Answers and follows up on all member inquiries in a timely fashion.
Actively demonstrates teamwork at all times.
Ability to work overtime.
Participates in staff meetings, conference calls, and other meetings as needed.
Completes reports as requested by Supervisor.
Assists/coaches/coordinates with other team members.
Attends training sessions to acquire/enhance skills related to programs offered.
Performs other incidental and related duties as required.

Requirements

High School Diploma or equivalent required.
Minimum of 2 years successful work experience in a related field.
Prior experience in a fast-paced customer service environment.
Prior experience working in a call center or inbound calls environment.
Speaks, reads, and writes English fluently.
Good verbal and written communication skills.
Proven ability to prioritize and multitask.
Accurate data entry skills.
Self-directed and organized.
Discrete/ability to maintain confidentiality.
Team player.
Detail-oriented, catches errors early.
Customer service oriented with a sense of urgency.
Ability to work under pressure and independently.
Ability to take direction.
Requires working at a desk to use a phone and computer.
Uses office equipment and machinery effectively.
Works effectively with frequent interruptions.
May require occasional overtime to meet deadlines.

Skills

Advanced skills in Google Suites

Location

Remote
Hybrid: Dallas, TX

Work Type

Full time

Experience Level

Minimum of 2 years successful work experience in a related field

Education Level

High School Diploma or equivalent
Some college preferred but not required

Salary/Compensations

$17.00 - $28.46

Benefits

Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources, based on eligibility

About the Company

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Equal Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.