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About the Role
This is a high-volume Call Center Representative position within a Medical Group, serving as the first point of contact for customers and a liaison between patients and medical staff. The role focuses on providing optimal patient care through efficient call handling and appointment scheduling.
Responsibilities
- Serve as the first point of contact for customers by phone.
- Act as a liaison between external customers and medical staff.
- Answer incoming calls, assess urgency, and triage calls according to established procedures.
- Schedule patient appointments and coordinate with clinical personnel.
- Provide a high level of customer service to all internal and external customers.
- Obtain necessary patient registration information and verify insurance eligibility.
- Prepare patient charts for visits and notify clinical staff of patient arrival.
- Answer telephone in accordance with SPHPMA telephone etiquette guidelines.
- Take and relay messages in a timely manner.
- Confirm patient appointments and enter preliminary account data into the computer.
- Collect payments and ensure accurate posting.
- Record messages for physician and staff accurately and route them through the EMR system.
- Assist patients with MyChart-related questions and stay current on updates.
- Accurately document information into SPHPMA systems.
- Maintain familiarity with physician office, Billing Department, and extended care location services and hours.
- Assist patients and facilities with questions related to referrals, authorizations, and requisitions.
- Accurately complete patient forms.
Requirements
- Previous experience in a combination of patient services, medical reception, call/customer Call Center (medical environment) or other customer service environment.
Skills
- Call Center experience highly preferred.
- Medical Office experience highly preferred.
Location
- Remote
Work Type
- Full time
- Day Shift
Experience Level
- Pay is based on experience.
Education Level
- High School Diploma or GED required.
- Course work in insurance/billing, medical practice education or seminars are preferred.
Salary/Compensations
- $18.50-23.90 per hour
Benefits
- Generous tuition allowance
- Career development
About the Company
- Here at St. Peter's Health Partner's, we care for more people in more places.
- Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.
- By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.
Equal Opportunity
- We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.