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About the Role
As a Systems Administrator at Business Cloud, you will be responsible for the security, availability, and recoverability of client systems across Microsoft 365 and Google Workspace environments. Your role involves remediating security findings, maintaining servers and network infrastructure, verifying backups, and ensuring consistent configurations across various platforms.
Responsibilities
- Triage and remediate security findings and alerts from managed detection and response, Microsoft Defender, and endpoint security tools.
- Lead technical containment, eradication, and recovery during security incidents, preserving evidence and documenting findings and follow-up actions.
- Administer backup and continuity platforms, verify coverage and job health, and resolve problems.
- Perform and document testing, confirm restore readiness before major changes, and escalate continuity risks.
- Administer physical and virtual servers, including domain controllers, Hyper-V and VMware, directory synchronization, and remote and break-glass access.
- Coordinate patching and maintenance, validate service health, and plan upgrades.
- Administer firewalls, switches, wireless, and VPN infrastructure, including firmware and alert response.
- Manage DNS zones, mail authentication records, and certificate renewals.
- Administer client cloud environments, primarily Microsoft 365 and Google Workspace, along with Azure and related services.
- Keep tenant configuration, identity, and access policies consistent and secure.
- Manage privileged and emergency access through a documented, controlled process.
- Administer endpoint management platforms such as Intune and RMM to keep managed devices patched, compliant, and protected.
- Monitor for configuration drift and correct it.
- Conduct proactive environment reviews and cleanup efforts.
- Own small non-billable changes.
- Maintain current documentation of systems, configurations, and procedures.
- Maintain and leverage reporting to automate repetitive checks and administrative tasks.
Requirements
- 3+ years of systems administration experience, preferably supporting multiple clients or sites.
- Hands-on experience with Windows Server, Active Directory, DNS, DHCP, and Hyper-V or VMware.
- Strong working knowledge of Microsoft 365 and Entra ID, or equivalent depth in Google Workspace.
- Experience with endpoint management through Intune or a remote monitoring and management (RMM) platform.
- Working knowledge of networking, including firewalls, VLANs, VPN, and wireless.
- Understanding of security fundamentals, including access control, patching, and responding to security alerts.
- Experience administering backup systems and troubleshooting backup failures.
- Working knowledge of PowerShell or a similar scripting language.
- Strong troubleshooting, documentation, and written and verbal communication skills.
- Ability to explain technical issues to clients.
- Availability for occasional after-hours maintenance.
- Post-secondary education in a related field, or equivalent experience.
Skills
- Microsoft 365
- Google Workspace
- Entra ID
- Intune
- RMM
- Windows Server
- Active Directory
- DNS
- DHCP
- Hyper-V
- VMware
- PowerShell
- Networking
- Firewalls
- VLANs
- VPN
- Wireless
- Backup systems
- Security fundamentals
- Troubleshooting
- Documentation
- Communication
Location
- Downtown Toronto office
- Client site work
Work Type
- Full-time
- Permanent
- Salaried
- Remote
- On-site
Experience Level
- 3+ years of systems administration experience
Education Level
- Post-secondary education in a related field, or equivalent experience
About the Company
- Business Cloud is a rapidly growing managed technology service provider focused on delivering cloud-first business technology solutions to small and medium-sized organizations across Canada.
- We are a proud partner of Google Cloud and Microsoft, taking full ownership of our clients' technology environments to ensure reliability, security, and efficiency.
- Our core values reflect our commitment to growth and service: Growth and Development, Ownership and Leadership, Respect, Empathy, and Customer First, Prevention and Proactivity.
- Our team's backgrounds and experiences vary, but effective communication, continual learning, and a passion for customer service are the common components of our success.