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About the Role
Raspberry AI is seeking an Enablement Lead to manage the AI Implementation Specialists and Solution Engineers. This role is crucial for winning deals, successfully onboarding brands, and ensuring the widespread adoption of the Raspberry platform within fashion and retail teams. The Enablement Lead will build and scale the function, establish operating rhythms and playbooks, and manage the customer journey from presales to adoption. This is a player-coach position, involving both team leadership and hands-on work with strategic accounts.
Responsibilities
- Lead and manage AI Implementation Specialists and Solution Engineers, including 1:1s, goals, performance, and career development.
- Define hiring profiles, conduct interviews, and onboard new team members to scale the function.
- Establish the team's operating rhythm, including capacity planning, account coverage, and work assignment.
- Design seamless handoffs between Sales, Solution Engineering, Implementation, and Customer Success.
- Own the enterprise customer onboarding process, from kickoff and workflow mapping to training and go-live.
- Develop the enablement program, including onboarding playbooks, role-based training, office hours, and certification.
- Partner with Sales leadership to ensure Solution Engineers are engaged in the right deals for technical discovery, demos, and evaluations.
- Ensure alignment between presales demonstrations and post-sales delivery.
- Utilize adoption data to identify expansion opportunities and potential churn risks.
- Lead Implementation Specialists in showcasing the platform's capabilities and creative workflows to brands.
- Create reusable demo assets, case studies, and templates from customer successes.
- Provide prioritized product and engineering feedback based on customer needs.
- Define and report on key team metrics, such as time-to-first-value, activation, adoption, presales win rate, and training satisfaction.
- Stay current with product releases and the generative AI landscape to inform team strategies.
Requirements
- 7+ years of experience in solutions engineering, implementation, enablement, or customer success.
- 3+ years of experience managing a team.
- Experience leading both presales and post-sales teams, or a mixed team with a clear handoff process.
- Proven experience building an onboarding or enablement program from the ground up.
- Comfortable engaging with enterprise customers, including running discovery calls, leading demos, and managing implementations.
- Hands-on experience with AI and creative tools, with the ability to explain generative AI to technical and non-technical audiences.
- Proficiency in using data to set team metrics, build dashboards, and inform staffing and process decisions.
- Strong written and verbal communication skills, with the ability to collaborate effectively with Sales, Product, and Engineering teams.
- Background in fashion, retail, apparel, or footwear, particularly in design, product development, or merchandising (nice to have).
- Experience at a Series A or B startup, building functions during scaling (nice to have).
- Familiarity with PLM, 3D, or creative tools used in fashion (Centric, Browzwear, CLO, Adobe) (nice to have).
- Experience supporting both US and UK/EU customers (nice to have).
Skills
- Solutions Engineering
- Implementation
- Enablement
- Customer Success
- Team Management
- Onboarding Program Development
- Customer Engagement
- AI Tools
- Generative AI
- Data Analysis
- Communication
- Collaboration
- Fashion Industry Knowledge
- Retail Industry Knowledge
- Apparel Industry Knowledge
- Footwear Industry Knowledge
- Product Development
- Merchandising
- PLM
- 3D Design Tools
- Creative Tools
- Sales Support
- Technical Discovery
- Product Demos
- Proof of Concept
- Technical Evaluations
- Customer Adoption
- Churn Risk Assessment
- Expansion Opportunity Identification
- Workflow Mapping
- Training Delivery
- Metrics Definition
- Dashboard Creation
- Startup Scaling
Location
- Remote
Work Type
- Full-time
Experience Level
- 7+ years experience
- 3+ years management experience
About the Company
- Raspberry AI is building an agentic platform to transform the fashion and retail industries by integrating AI into the core processes of design, product development, merchandising, marketing, ecommerce, and wholesale.
- The platform enables customers to accelerate the process from idea to production-ready assets.
- Leading fashion brands and retailers, including SKIMS, Fabletics, Under Armour, and Walmart, use Raspberry.
- The company is backed by a16z and recently raised $29M.