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About the Role
Assist the Director in the oversight of day-to-day operations of the Shoreham ICF, ensuring compliance with all Agency policies, State and Federal regulations, and COMPASS and CQL initiatives. Maintain quality services by upholding the Agency’s mission, values, and guiding principles.
Responsibilities
- Supervise, support, and train Residential Managers through frequent observations and scheduled meetings to ensure effective performance and timely evaluations.
- Confer with the Director through meetings to exchange information, receive instruction, and provide program status updates.
- Participate in meetings with various stakeholders to discuss program planning, review progress, and address concerns.
- Serve as a liaison between the Program and other departments to advocate and resolve issues.
- Ensure fiscal efficiencies by overseeing operational budgets, reviewing staffing patterns, managing overtime, handling vacancies and leaves, adhering to budgets, and reviewing payroll.
- Maintain on-call availability and respond to emergencies or crises during and outside business hours.
- Conduct periodic physical plant inspections to ensure residences are clean and safe, and meet with staff to discuss operations.
- Conduct monthly overnight visits to provide support and oversight to management staff.
- Review program files to ensure compliance with OPWDD regulations and agency policy.
- Confer with the Quality Assurance Department to discuss reported incidents, ensure timely follow-up, and address regulatory changes and family issues.
- Participate in the development and maintenance of agency policies governing the Residential Program and ensure compliance.
- Ensure minimum staffing levels at all times, assist the management team with staffing, and provide coverage when necessary.
- Participate in recruiting events and the onboarding process.
- Ensure all staff maintain compliance with required training.
- Serve as a member of assigned committees.
- Perform other related responsibilities as requested by the Director.
- Ensure work-related safety procedures are in place and adhered to by staff, and immediately report unsafe acts or hazardous environments.
Requirements
- Requires regular and substantial unsupervised or unrestricted physical contact with people receiving services.
- Subject to successful completion of fingerprint/criminal background check.
Experience Level
- Three (3) years’ supervisory experience.
Education Level
- Bachelor’s Degree in a human services or related field.