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About the Role

Lead and optimize field service operations across the Central New York (CNY) region, focusing on Syracuse and Binghamton. Guide and develop a team of field supervisors and service coordinators, drive operational performance and revenue growth, and maintain full P&L accountability for the region.

Responsibilities

Lead a multidisciplinary team across Plumbing, HVAC, and Environmental Service operations, ensuring alignment and accountability.
Oversee contract execution, scheduling, and service delivery to meet client commitments and quality standards.
Own regional P&L, managing budgets, forecasts, and financial performance while driving revenue growth.
Build strong customer relationships and resolve escalations to ensure satisfaction and retention.
Coach and develop team members while fostering a high-performing, safety-first culture.
Optimize operations through process improvements, resource management, and adherence to industry standards.
Ensure continuous improvement by tracking performance metrics and implementing data-driven strategies to enhance service delivery.

Requirements

Proven leadership experience in the mechanical service industry, with full P&L responsibility for operations exceeding $5M in annual revenue.
Demonstrated experience managing HVAC, plumbing, or facilities service teams preferred.
Proficiency in Microsoft Office applications (Word, Excel, Outlook) and general business systems.
Strong ability to develop and deliver accurate quotes for HVAC repairs and replacements.
Excellent customer service and leadership skills, with strong verbal and written communication abilities.
Effective collaborator with strong conflict resolution skills, fostering a results-driven, team-oriented environment.
Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced setting.

Skills

Microsoft Office applications (Word, Excel, Outlook)
General business systems
Developing and delivering accurate quotes for HVAC repairs and replacements
Customer service
Leadership
Verbal communication
Written communication
Collaboration
Conflict resolution
Organization
Detail-orientation
Managing multiple priorities

Location

Syracuse
Binghamton

Work Type

Full-time

Experience Level

Minimum of 10 years of relevant industry experience

Education Level

Bachelor’s degree

Salary/Compensations

$90,000-$110,000
Bonus eligible

Benefits

Medical coverage
Dental coverage
Vision coverage
Health savings accounts
Flexible spending accounts
Life insurance
Disability insurance
401(k) Savings Plan
Employee assistance program

About the Company

John W. Danforth Company is one of the largest mechanical contractors in the Northeast.
We believe our people are our greatest asset and invest in training, career development, employee engagement, and team support.
We are committed to delivering industry-leading experiences for our customers across commercial and industrial HVAC, plumbing, refrigeration, advanced technology manufacturing, process piping, fabrication, mission-critical environments, and energy performance projects, backed by comprehensive service maintenance and repair.
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.

Equal Opportunity

Equal Opportunity Employer/Veterans/Disabled.