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About the Role

The Senior Product Operations Manager at HID Physical Access Control Systems (PACS) supports the day-to-day execution of HID's PACS Product Management organization. This role combines hands-on responsibility for product setup and changes in enterprise resource planning systems with coordination of cross-portfolio meetings, roadmap communications, and business review preparation. The role maintains reliable product data and improves the processes and systems that support the PACS portfolio.

Responsibilities

Create, maintain, and validate product, pricing, and item records in Oracle Product Development (PD) and Product Data Hub (PDH) & other downstream systems, implementing approved product setup, change, and lifecycle requests accurately with clear documentation.
Guide product managers on product structures, attributes, configuration options, and setup rules; document consistent product data standards with IT and relevant business owners.
Represent PACS Product Management in business systems improvements, defining product data requirements, validating data structures and mappings, and coordinating business testing and acceptance with IT and business stakeholders.
Resolve product data and setup issues with IT, Operations, and commercial teams, addressing root causes that affect product availability, ordering, or fulfillment.
Coordinate key cross-portfolio product management leadership team activities, including scheduling, agendas, preparation materials, and participant readiness; document decisions, owners, and actions, and drive follow-through.
Consolidate roadmap inputs from product managers into consistent, current materials for distribution to regional Product Marketing and Sales teams; coordinate content owner review and approval, maintain version control, and manage distribution.
Coordinate the product organization's content preparation for global sales meetings, establishing deliverables, owners, and deadlines, arranging preparation sessions, and tracking content reviews and readiness.
Organize preparation for strategic portfolio reviews, including submission schedules, templates, supporting materials, and preparation meetings, so portfolio leaders are ready for the review.
Capture existing product systems knowledge and turn it into maintained procedures, setting up guidance and training that enable continuity and reduce reliance on individual expertise.
Build and improve repeatable workflows for product requests, change approvals, and systems readiness for launches and lifecycle transitions, in partnership with responsible teams.
Maintain shared planning calendars, presentation templates, approved roadmap materials, and reference information that reduce preparation effort and support consistent communication across PACS.
Agree on priorities with the VP and track deadlines, actioning owners and dependencies across business system work and leadership commitments; follow up with stakeholders and escalate gaps or blockers.
Partner with IT on product systems requirements and improvements, with technical platform administration and delivery led by the accountable IT teams.
Use practical measures of product data quality, change turnaround, preparation readiness, and action completion to improve recurring processes and reduce manual work.

Requirements

Bachelor's degree in business, operations, information systems, engineering, or a related discipline, or equivalent practical experience.
Substantial relevant experience in product operations, product management, business systems, or operational program management, including ownership of complex cross-functional work.
Hands-on experience creating and maintaining product or item master data in an ERP system, including product structures, setup rules, data validation, and controlled changes.
Experience translating product and business requirements into documented data and process requirements, including business testing, validation, and acceptance of enterprise systems improvements.
Demonstrated ability to coordinate meetings, business reviews, or major events, managing preparation timelines and securing inputs from stakeholders without direct reporting authority.
Strong practical skills with spreadsheets, presentation software, and collaboration tools, including consolidating inputs, checking data accuracy, and producing clear materials for leadership and sales audiences.
Excellent written and verbal communication, with the ability to turn product and technical inputs into clear presentations and concise updates; sound judgment and discretion with sensitive business information.
Strong organization and attention to detail, with the ability to balance accurate hands-on systems work, recurring coordination tasks, and competing deadlines across a global organization.
Experience with B2B hardware, credentials, software, or connected product portfolios in physical security, identity, industrial technology, or a related sector is preferred.
Experience supporting product leaders through recurring planning, communications, and business review activities is preferred.
Experience with product lifecycle management (PLM) systems and the flow of product data between ERP, PLM, ordering, and reporting tools is preferred.
Experience coordinating roadmap communications, sales meeting content, or strategic portfolio review preparation across regional or global organizations is preferred.
Experience improving workflows through standardization, reporting tools, or automation is preferred.
Applicants for this position must be currently and legally authorized to reside and work in the hiring country.
HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
International relocation or remote work arrangements outside of the hiring country will not be considered.

Skills

Product setup
Product changes
Enterprise resource planning systems
Cross-portfolio meetings
Roadmap communications
Business review preparation
Product data management
Process improvement
Systems support
Oracle Product Development (PD)
Product Data Hub (PDH)
Data validation
Product structures
Product attributes
Configuration options
Setup rules
Data standards
Business systems improvements
Data requirements
Data structures
Data mappings
Business testing
Data acceptance
Issue resolution
Root cause analysis
Product availability
Ordering
Fulfillment
Leadership team activities
Scheduling
Agendas
Preparation materials
Participant readiness
Decision documentation
Action item tracking
Roadmap consolidation
Content management
Version control
Sales meeting content preparation
Deliverables management
Deadline tracking
Strategic portfolio review preparation
Procedure maintenance
Guidance and training development
Workflow automation
Launch readiness
Lifecycle transitions
Planning calendars
Presentation templates
Reference information
Communication consistency
Priority agreement
Dependency tracking
Stakeholder follow-up
Escalation management
IT system requirements
Technical platform administration
Product data quality measurement
Change turnaround time
Action completion tracking
Spreadsheet proficiency
Presentation software proficiency
Collaboration tool proficiency
Data accuracy checking
Written communication
Verbal communication
Judgment and discretion
Organization
Attention to detail
B2B hardware
Credentials
Software
Connected products
Physical security
Identity management
Industrial technology
Product lifecycle management (PLM)
ERP systems
Reporting tools

Location

Austin, Texas
Cardiff, Wales
Paris, France

Work Type

Full-time

Experience Level

Senior

Education Level

Bachelor's degree in business, operations, information systems, engineering or a related discipline, or equivalent practical experience.

Benefits

Competitive salary and rewards package
Competitive benefits and annual leave offering, allowing for work-life balance
Extensive career development opportunities and resources to maximize your potential

About the Company

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.
We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.
HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions.
This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.
HID is part of the ASSA ABLOY Group, the global leader in access solutions, with 63,000 colleagues in over 70 different countries.

Equal Opportunity

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity.