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About the Role
As a Patient Service Representative (PSR), you will play a vital role in the care team, supporting providers, connecting with patients, and ensuring a seamless, compassionate experience. You will provide efficient, high-quality service to patients, manage billing information, and uphold standards for accurate and timely medical records.
Responsibilities
- Provide efficient, effective, quality customer service and practice support.
- Perform general office duties including scheduling, coding, registration, and billing.
- Maximize revenues by collecting payment at time of service.
- Enter accurate and up-to-date billing information into the patient accounting system.
- Assist clinical staff in maintaining accurate medical records.
- Provide efficient, high-quality service to patients arriving for appointments or contacting via phone/in person.
- Address patient inquiries regarding appointments, tests, procedures, bills, charges, and referrals.
- Ensure timely entry of billing information at time of service.
- Follow up on missing patient and payer information.
- Uphold practice and medical group standards for accurate and timely medical records.
Requirements
- High school diploma or equivalent.
- One to two years of related customer service experience.
- Experience handling difficult callers/customers/patients.
- Ability to function in a high volume, multiple-task environment.
- Ability to work in a crowded or closely shared workspace.
- Ability to work under stressful conditions with demanding customers.
- Must lift up to 35 pounds without help.
- Patient handling equipment is expected to be used for patient lifts over 35 pounds or when the patient is unable to assist.
- Unique patient lifting/movement situations will be assessed on a case-by-case basis.
Skills
- Customer service
- Scheduling
- Coding
- Registration
- Billing
- Handling difficult callers
Location
- Brookfield, WI
- New Berlin, WI
Work Type
- Full time
Experience Level
- 1-2 years related customer service experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $19.80 - $29.70
Benefits
- Comprehensive suite of Total Rewards
- Benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in career development
- Paid Time Off programs
- Health and welfare benefits (medical, dental, vision, life, Short- and Long-Term Disability)
- Flexible Spending Accounts
- Family benefits (adoption assistance, paid parental leave)
- Defined contribution retirement plans with employer match
- Financial wellness programs
- Educational Assistance Program
About the Company
- Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems with over 350 locations across Illinois and Wisconsin.
- AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, and behavioral health.
- The team is dedicated to delivering exceptional care and improving health outcomes in the communities served.
- Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health.
- Advocate Health provides care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin.
- Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care.
- Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients.
- Advocate Health is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise.
- It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs.
- Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations.
- Advocate Health offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs.
- Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.