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About the Role

This Urgent Care Team Member position is crucial for creating the initial electronic health record, ensuring patient safety, and providing excellent customer service in a fast-paced environment.

Responsibilities

Creates the initial electronic health record that serves as the foundation of the patient medical record.
Prevents the creation of duplicate medical records.
Ensures compliance with accrediting bodies' mandates for patient identification.
Checks in and registers patients, obtaining and verifying demographic, guarantor, and insurance information.
Collects co-pays and other out-of-pocket patient responsibilities.
Maintains confidentiality of patient information in accordance with HIPAA.
Understands insurance basics, recognizing commercial and government plans, and AAH contracts.
Understands and discusses financial information and obligations with patients.
Refers patients to Financial Advocates when necessary.
Ensures compliance with government agencies and regulations such as HIPAA, EMTALA, Consent for Treatment, Patient Rights and Responsibilities, IMM, MOON, Notice of Privacy Practices, MSPQ, and ABN.
Obtains required patient or guarantor signatures.
Schedules patient appointments, including virtual and procedural.
Coordinates cancellations, reschedules, wait list requests, and recall requests.
Provides accurate information regarding test preparations, arrival times, and guidelines.
Performs visit closure, including checking out patients and scheduling follow-up appointments.
Educates and supports patients with the patient portal/app.
Creates a welcoming and professional environment by demonstrating extraordinary customer service.
Greets patients and visitors and responds to routine requests for information.
Answers telephone, screens calls, and takes messages.
Maintains excellent public relations with patients, families, and clinical staff.
Works collaboratively with others for concise and timely flow of information.
Proactively communicates customer service and process improvement opportunities to management.
Offers various assistance to patients, including arranging transportation and coordinating interpreter services.
E-scans documents to Health Information Management (HIM).
Addresses incoming/outgoing fax and in-basket messages via the electronic health record.
Follows direction from the clinical team for emergent needs.
Monitors and works assigned electronic health record work queues.
Assists department leadership with orientation and training.

Requirements

Reliable and dependable.
Positive and team-oriented.
Flexible in a fast-paced environment.
Committed to providing excellent patient care and customer service.
Ability to work in a high profile and high stress area.
Ability to work independently to set and meet deadlines.
Ability to multitask and prioritize work.
Ability to manage high-volume workloads with many interruptions in a fast-paced environment without direct supervision.
May be cross-trained across various specialties and provide staffing support as needed.
Strong attention to detail and accuracy.
Excellent customer service skills in a variety of situations.
Excellent service recovery skills.
Demonstrated independent thinking and problem-solving skills.
Ability to exercise judgment to triage issues and concerns.
Excellent communication (written & verbal), customer service and interpersonal skills.
Ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor.
Educate patients on the insurance coverage aspect of their care.
Manage the discussion for services that will not or may not be paid by their health plan.
Interact with physicians and their staff to resolve issues related to patient care.
Collect and manage payments including cash payments.
Follow security related to cash handling.
Strong understanding and comfort level with computer systems.
Proficient typing skills.
Demonstrated technical proficiency including experience with electronic email, Microsoft Office, internet browser and phone technology.
Ability to handle sensitive and confidential information according to internal policies.
Excellent organizational skills.
Demonstrated ability to effectively act as a resource to other teammates.
Must be able to transition from sitting to standing frequently.
Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.
Frequently lifts up to 10 lbs. and occasionally lifts 20 lbs. or more.
Must be able to push/pull up to 50 lbs. with assistance.
Must be able to use hands with fine motor skills for keyboard data entry.
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Skills

HIPAA
EMTALA
Microsoft Office
Customer Service
Problem-solving
Communication (written & verbal)
Interpersonal skills
Organizational skills
Typing skills

Location

Edgerton

Work Type

Full time
4-day work week

Experience Level

None Required

Education Level

High School Diploma or GED

Salary/Compensations

$19.80 - $29.70

Benefits

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

About the Company

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health.
Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care.
Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise.
It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs.
Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs.
Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.