Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Senior Fraud Analyst role.

Rezi rewrites your resume against Manulife's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Senior Fraud Analyst posting at Manulife — free, in seconds.

About the Role

As a Senior Fraud Analyst at Manulife Bank, you will play a key role in performing detailed fraud trend analysis and optimizing rules to enhance performance, protecting customers, advisors, and the business while enabling sustainable growth and exceptional client experiences across various banking products and digital channels. This role combines fraud investigations, analytics, risk assessment, and fraud control optimization to support the Bank's fraud management strategy.

Responsibilities

Investigate suspected fraud events across banking products and customer channels.
Review alerts, transactions, customer activity, and supporting documentation to identify fraudulent behaviour.
Conduct detailed investigations into control gaps.
Document findings, recommendations, and case outcomes in accordance with internal policies.
Escalate significant fraud events and emerging risks to management.
Analyze fraud alerts and transactional activity to identify suspicious patterns.
Recommend enhancements to fraud detection rules and monitoring processes.
Support fraud trend analysis and emerging threat assessments.
Monitor effectiveness of fraud controls and identify opportunities for improvement.
Participate in fraud prevention initiatives designed to reduce losses and customer impact.
Prepare recurring and ad hoc fraud reports, dashboards, KPIs, and trend analyses.
Analyze fraud losses, recovery rates, alert volumes, investigation turnaround times, and control effectiveness.
Provide actionable insights and recommendations to leadership.
Support data-driven decision making through analysis of fraud patterns and root causes.
Participate in fraud risk assessments for products, processes, and strategic initiatives.
Identify control gaps and recommend mitigation strategies.
Support testing and validation of fraud controls.
Assist in implementation of new fraud prevention capabilities and technologies.
Contribute to fraud policies, procedures, and playbooks.
Identify opportunities to automate manual processes and improve operational efficiency.
Contribute to fraud transformation initiatives and strategic projects.
Stay informed on emerging fraud trends, scam typologies, and industry best practices.
Act as a subject matter expert and mentor for junior analysts.

Requirements

Undergraduate degree in Business, Finance, Economics, Criminology, Data Analytics, Risk Management, or a related discipline.
3-5+ years of experience in fraud investigations, fraud operations, financial crimes, risk management, banking operations, or compliance.
Knowledge of Canadian banking regulations and fraud management practices.
Experience with fraud analytics, reporting tools, SQL, Power BI, or similar platforms.
Knowledge of Interac, EFT, RTR, digital identity, authentication, and account takeover fraud risks.
Experience writing complex queries to efficiently extract and manipulate large amounts of data.
Experience with Python for data manipulation is required.
Strong analytical skills and ability to identify complex fraud patterns.
Experience working with fraud monitoring tools, case management systems, or analytics platforms.

Skills

Fraud investigations
Fraud operations
Financial crimes
Risk management
Banking operations
Compliance
Fraud analytics
Reporting tools
SQL
Power BI
Interac
EFT
RTR
Digital identity
Authentication
Account takeover fraud
Data manipulation
Python
Analytical skills
Fraud monitoring tools
Case management systems
Analytics platforms

Location

Toronto, Ontario

Work Type

Hybrid

Experience Level

Senior
3-5+ years

Education Level

Undergraduate degree

Salary/Compensations

$73,725.00 CAD - $122,875.00 CAD

Benefits

Opportunity to participate in incentive programs and earn incentive compensation.
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
Adoption/surrogacy and wellness benefits.
Employee/family assistance plans.
Retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
Financial education and counseling resources.
Holidays, vacation, personal, and sick days.
Full range of statutory leaves of absence.

About the Company

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

Equal Opportunity

Manulife is an Equal Opportunity Employer.
At Manulife/John Hancock, we embrace our diversity.
We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

Senior Fraud Analyst at Manulife | CA | Rezi