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About the Role

Fanshawe College is advancing its digital transformation through the implementation of Workday, a modern cloud-based enterprise platform. This role provides specialized functional and technical expertise in the support, configuration, maintenance, and continuous improvement of the Workday HCM platform, with a primary focus on assigned modules. The Senior Functional Specialist analyzes business requirements, configures and tests system solutions, supports Workday releases, troubleshoots system issues, maintains documentation, and ensures the integrity, security, and reliability of the Workday portfolio functionality.

Responsibilities

Lead the functional design, process mapping, and configuration of assigned Workday modules and related business processes.
Analyze current-state needs and system deficiencies to establish future operational goals.
Map end-to-end business processes and identify downstream change impacts.
Participate in implementation and post-go-live activities for assigned functional areas.
Investigate, troubleshoot, and resolve system issues, configuration defects, security concerns, and user-reported incidents.
Analyze business requirements and develop sustainable configuration solutions.
Analyze proposed changes, enhancements, and operational issues to identify potential impacts across Workday functional areas.
Ensure configuration and solutions activities adhere to governance, documentation, security, and quality standards.
Partner with Human Resources, Information Technology, and business leaders to understand operational requirements and strategic priorities.
Act as the single point of contact to identify, collect, and reconcile business requirements from subject matter experts (SMEs).
Facilitate root-cause analysis and requirements gathering sessions.
Provide expert advice regarding Workday functionality, best practices, and solution alternatives.
Support prioritization and evaluation of enhancement requests and operational improvements.
Evaluate business requests and configuration changes for downstream and cross-functional implications.
Assess the impact of Workday releases and new functionality on supported business processes.
Architect comprehensive end-to-end test scripts, validate results, and coordinate the rapid resolution of system defects.
Plan, coordinate, and execute system testing activities, including functional integration, and regression testing.
Enable and support Business Outcome Validation with impacted stakeholders.
Support release readiness planning, communication, and implementation activities.
Identify change management impacts for end-users and college stakeholders.
Design, develop, test, and maintain standard Workday reports, calculated fields, and dashboards.
Analyze reporting requirements and provide reporting solutions.
Collaborate with senior specialized team members and other subject matter experts on complex reporting initiatives.
Monitor, validate, and maintain data integrity across assigned business processes and reporting outputs.
Support audit, compliance, regulatory, and operational reporting activities.
Develop and maintain configurations supporting portfolio business processes.
Analyze business processes and identify opportunities to increase automation, improve efficiency, and enhance user experience.
Deconstruct flawed legacy configurations and recurring system errors to engineer automated, scalable, and standardized workflows.
Participate in roadmap planning and continuous improvement initiatives.
Monitor Workday releases, roadmap developments, and emerging technologies.
Evaluate new platform capabilities and recommend opportunities to improve service delivery, operational effectiveness, and employee experience.
Configure, test, validate, and support approved AI-enabled features and intelligent automation capabilities.
Complete Workday professional development opportunities supporting AI and automation.
Develop and maintain configuration documentation, testing artifacts, business processes, and support procedures.
Document configuration rationale, process decisions, and operational procedures.
Support knowledge transfer initiatives and organizational readiness activities.
Collaborate with integration developers, technical resources, vendors, and business stakeholders to define requirements, validate data movement, support testing activities, and resolve integration-related issues.

Requirements

Post-secondary 4 year Bachelor’s Degree in Human Resources, Information Systems, Computer Science, Data Science, or related field with an emphasis on ERP systems or other related discipline.
A combination of other relevant equivalent education and/or experience will be considered.
Minimum five years of experience supporting enterprise ERP applications.
Minimum three years of experience configuring Workday HCM, Benefits, Compensation, or related modules, with demonstrated specialization and advanced configuration experience in Workday Benefits.
Comprehensive understanding of human resources including Benefits, Compensation and related business processes.
Demonstrated experience gathering requirements, configuring solutions, performing testing, and supporting production environments.
Experience supporting software releases and continuous improvement initiatives.
Experience working with cross-functional stakeholders within a large, complex organization.
Experience in a post-secondary or public sector environment would be considered an asset.
Experience evaluating or implementing automation, artificial intelligence (AI), or emerging enterprise technology capabilities would be considered an asset.
Knowledge of AI governance, privacy, security, ethical considerations within enterprise software environments is considered an asset.
Strong business analysis, problem-solving, and process improvement skills.
Understanding of software testing methodologies and change management practices.
Ability to translate business requirements into technical solutions.
Excellent analytical and troubleshooting skills.
Strong verbal, written, and presentation skills.
Ability to collaborate effectively with technical and non-technical stakeholders.
Demonstrated ability and willingness to continuously learn emerging technologies, including artificial intelligence, machine learning, automation, and analytics.
Ability to evaluate new platform capabilities and support business adoption through configuration, testing, documentation, and stakeholder engagement.
Transcripts are mandatory as a condition of employment.

Skills

Workday HCM
Workday Benefits
Workday Compensation
ERP systems
Business analysis
Problem-solving
Process improvement
Software testing methodologies
Change management practices
Technical solutions
Analytical skills
Troubleshooting skills
Verbal communication
Written communication
Presentation skills
Collaboration
Emerging technologies
Artificial intelligence
Machine learning
Automation
Analytics

Location

London, ON

Work Type

Hybrid
Full time

Experience Level

Minimum five years of experience supporting enterprise ERP applications
Minimum three years of experience configuring Workday HCM, Benefits, Compensation, or related modules

Education Level

Post-secondary 4 year Bachelor’s Degree in Human Resources, Information Systems, Computer Science, Data Science, or related field with an emphasis on ERP systems or other related discipline
A combination of other relevant equivalent education and/or experience will be considered

Salary/Compensations

$102,000.00 - $135,660.00

Benefits

Comprehensive Pension & Benefits: Join a defined-benefit pension plan (through the CAAT Pension Plan) that delivers predictable lifetime retirement income, plus dental, disability, travel insurance and extended health coverage.
Vacation: Enjoy paid time off and benefit from a scheduled holiday closure that offers additional rest and time with family during the winter season.
Tuition & Professional Development: Continue your learning journey — eligible employees and their dependents can take select Fanshawe programs or courses at a reduced cost.

About the Company

Fanshawe College thrives because of its people. We foster a culture of excellence and see opportunities to turn potential into impact. Leading with empathy, belonging, unity, learning and courage, we guide the learning journey of our students, ensuring they are ready for work and life, today and tomorrow.
Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience.
Fanshawe College is advancing its digital transformation through the implementation of Workday, a modern cloud-based enterprise platform that is reshaping how we support our employees, finances, and future student services.
Fanshawe College uses Workday to manage recruitment and hiring processes.
Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.

Equal Opportunity

Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.
Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: askhr@fanshawec.ca