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About the Role
Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members.
Responsibilities
- Carry out job functions and responsibilities as assigned.
- Support the application of club policies, procedures and compliance.
- Act with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.
- Ensure a safe and positive environment for our members and each other.
- Embrace inclusion and diversity, by working together with collaboration and respect.
- Work as a team to achieve goals.
- Move with speed and agility in everything we do.
- Innovate and adapt so we can move as fast as the world around us.
- Maintain a friendly and positive attitude.
- Deliver service excellence through all points of contact.
- Resolve and deescalate to address every member concern.
- Ensure a safe and positive environment and experience for the members.
- Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA).
- Deliver Fast, Friendly Full, Fresh, Clean service.
- Work as a team to deliver GOLD club standards daily.
- Work with commitment and pride to deliver a Grand opening look daily.
- Maintain a clean and organized environment, inside, and out.
- Understand how to access and read production and/or financial performance reporting for your department.
- See the connection between consistent execution and the positive impact it can have on the business.
- Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
- Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary.
- Maintain and exhibit clear understanding of merchandise protection procedures and shrink alert protocols.
- Review and maintain the AP Alert Binder according to AP standards.
- Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
- Record register receipt discrepancies and notify front line to immediately rectify the situation.
- Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
- Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
- Monitor member and visitor traffic entering and exiting the club.
- Respond to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
- Maintain high standards of safety for members and team members.
- Inspect team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
- Process empty water jug return vouchers to members.
- Maintain all club policies and procedures.
- Perform other duties as assigned, including working in other departments as needed.
- Maintain regular, predictable, full attendance.
Requirements
- Strong interpersonal skills and an attention to detail are required.
- Basic math skills preferred.
- Ability to use a smart handheld device.
- Must successfully complete required training and certification processes.
- Must be employed with the company for at least 6 months.
- At least 18 years of age, except in the following states: Indiana – At least 19 years of age, Delaware – At least 21 years of age.
- All the time is spent standing and moving about on hard surfaces.
- Will at times require bending, pulling, reaching, stooping and climbing ladders/step stools.
- May require occasional lifting up to 50 lbs.
- Exposure to both indoor and outdoor temperatures.
Skills
- Customer Service
- Merchandise Protection
- Loss Prevention
- Communication
- Problem-Solving
- Teamwork
- Adaptability
- Attention to Detail
- Basic Math Skills
- Smart Handheld Device Operation
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- $17.25 - $20.70
Benefits
- Weekly Pay
- Daily Pay (fee may apply)
- Free BJ’s Memberships
- Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, jury duty leave)
- Flexible and Affordable Health Benefits (medical, dental, vision, HSA, flexible spending account options)
- 401(k) Retirement Savings Plan with company match
- Employee Stock Purchase Plan with 15% discount
About the Company
- BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day.
- Our team members are at the heart of everything we do.
- We offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job.