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About the Role
The Medical Assistant will provide support to Medical Providers, Radiologic Technologists, and patients through patient care management, organization, and communication. This role is crucial in achieving the company's vision to be the urgent care Partner of choice by redefining value and access to quality care.
Responsibilities
- Conduct patient registration, including securing paperwork and insurance documentation, and verifying insurance and patient eligibility.
- Process co-pays and schedule patient appointments.
- Coordinate provider referrals to specialists.
- Answer patient questions regarding their care and keep them informed of their status.
- Inform technical staff of patient flow.
- Prepare patients for examination by verifying patient information, recording medical history, and confirming the purpose of the visit.
- Perform preliminary physical tests (blood pressure, weight, temperature) for vital signs and escalate critical cases to the provider.
- Conduct point-of-care testing (e.g., flu, strep, urinalysis, ECG, HCG) and provide patient information to the provider.
- Stock supplies and maintain exam rooms, front desk, and reception area, ensuring providers have necessary medical supplies.
- Complete order sheets to maintain supply inventory levels and check expiration dates on supplies.
- Maintain medical records and scan charts to patient files.
- Answer phone calls, collect, and sort daily postal correspondence.
- Ensure the reception area is well-maintained.
- Conduct courtesy call-backs for patient follow-up.
- Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
- Follow operating instructions for daily equipment controls and calibration; maintain Quality Assurance/Quality Control logs; troubleshoot breakdowns; perform preventive maintenance; and submit repair tickets.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent required.
- Basic Life Support (BLS) required at the time of hire (obtained through the American Red Cross (ARC) or American Heart Association (AHA)).
Skills
- Knowledge of medical terminology strongly preferred.
Experience Level
- 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
- 2+ years of Medical Assistant experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred
Education Level
- Graduate of a Medical Assistant Program preferred
About the Company
- The company's vision is to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities.
- Core values include Collaboration, Innovation, Diversity and Inclusion, Integrity, and Accountability.
Equal Opportunity
- All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status.
- The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.