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About the Role

Sr Mobile Experts are T-Mobile's most capable experts, passionate about delivering best-in-class customer service and leveraging retail expertise. In company-owned Experience stores, they attract new customers and provide high-level service to existing ones. Equipped with new systems and tools, they resolve customer needs from research to resolution, working collaboratively with Customer Service and Engineering. Sr Mobile Experts receive specialized training for expertise enhancement and ongoing development, fostering a high-performance and growth environment. The team-based culture rewards contributions to customer experience and store results, setting up Sr Mobile Experts for success in delivering exceptional sales and service.

Responsibilities

Sells appropriate products, features, and services based on customer needs.
Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
Consistently leverages digital tools in interactions and onboarding.
Works collaboratively to build and contribute to a culture of sales and service.

Requirements

High School Diploma/GED (Required)
Retail: 12+ Mos. Neighborhood Mobile Expert
Care: Elite Expert, Account Care
Care: Elite Expert, Technical Care
Consistently performs above company average in sales metrics.
Demonstrated system and tool knowledge with the ability and aptitude to learn new skills.
Strong problem-solving skills and ability to handle customer escalations with a calm and professional demeanor.
Demonstrated ability to work in a fast-paced environment and handle multiple priorities simultaneously.
Passionate about people, teams, and our Un-carrier values.
Customer Service: Strong Customer Service skills, passion, integrity, and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience (Required)
Retail Sales: Retail experience in high volume environment and ability to work in varied environments (Required)
Detailed Organization Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)
Training: Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required)
Mathematics: Consistent accuracy with basic math and proficient use of a calculator is required (Required)
Pass Certification And Quarterly Re-Certification Process.
Must be fluent in English and Uzbek
At least 18 years of age
Legally authorized to work in the United States

Skills

Customer Service
Retail Sales
Organization
Multi-tasking
Versatility
Communication
Attention to detail
Training
Mathematics
Basic math
Calculator proficiency
English fluency
Uzbek fluency

Location

United States

Work Type

Full-time
Part-time

Experience Level

12+ Months Retail Experience

Education Level

High School Diploma/GED

Salary/Compensations

$34.00 Hourly Base Pay
$7,200 Annualized Incentive Target

Benefits

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical insurance
Dental insurance
Vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short-term disability
Long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

About the Company

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

Equal Opportunity

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.