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About the Role

Lead a team of designers dedicated to building internal platforms for AI-powered application development. Define the experience strategy and vision for enterprise GenAI platforms, manage the design backlog, and elevate design talent. This role involves diving deep into platform infrastructure to empower teams across the company to deliver transformative experiences.

Responsibilities

Lead a team of designers dedicated to building internal platforms for AI-powered application development.
Define the experience strategy and vision for enterprise GenAI platforms.
Manage the design backlog.
Elevate design talent across the team.
Dive deep into platform infrastructure and technical stack.
Empower teams across the company to deliver transformative experiences.
Co-create innovative solutions to complex problems.
Drive product strategy.
Create a thriving team culture of high performing designers.
Oversee and optimize the use of appropriate tools, platforms, frameworks and design systems.
Develop artifacts including vision stories, journey maps, blueprints, high-fidelity designs and prototypes.
Reinforce a positive and inclusive team environment.
Set goals aligned to broader portfolio strategy.
Manage stakeholders.
Remove barriers.
Train and develop designers.
Shape product direction and outcomes.
Drive alignment across product, tech, and business partners.
Advocate for human-centered methodologies.
Apply data, research insights, design expertise and a mature perspective to problem-solving.
Shape how Design should engage by actively managing the portfolio, pivoting, redirecting and broadening and narrowing scope.
Own the problem-solving approach (issue, impact, resolution).
Apply good judgment when exploring alternatives and balancing competing interests or priorities.
Leverage leadership for input and alignment.
Bring exceptional creativity to exploring a solution space.
Engage partner expertise and perspectives from across the organization.
Identify the people needed to move the work forward.
Embrace compromise to solve strategic challenges and deliver the best results.
Present work across levels and job functions.
Model a strategic human-centered approach that integrates design frameworks, data and research insights.
Make the complex accessible.
Influence stakeholders.
Achieve desired results.

Requirements

At least 6 years of experience in a Product Design role.
At least 6 years of experience in design and prototyping tools such as Figma.
At least 2 years of experience in a people leadership role.
At least 8 years of experience in a Product Design role.
At least 8 years of experience in design and prototyping tools such as Figma.
Experience working with and contributing to an established design system.
Experience collaborating with product, tech and business leaders.
Experience leading design projects or teams.
Experience working in heavily regulated, data heavy problem spaces.
Strong portfolio demonstrating leadership, process, results and impact.

Skills

Product Design
Interaction Design
Visual Design
Service Design
Design Systems
Figma
People Leadership
Stakeholder Management
Human-Centered Design
Data Analysis
Research Insights
Problem-Solving
Collaboration
Communication

Location

McLean, VA
New York, NY
Richmond, VA

Work Type

Hybrid

Experience Level

Senior Manager
6+ years of experience
8+ years of experience

Salary/Compensations

McLean, VA: $200,700 - $229,100
New York, NY: $219,000 - $249,900
Richmond, VA: $182,500 - $208,300

Benefits

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

About the Company

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences.
We are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.
We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Capital One promotes a drug-free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
Capital One Financial is made up of several different entities.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.