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About the Role
Responsible for the daily operations of the Mokara Spa, providing supervision and support to the Spa Liaison and Service Providers. The goal is to create a positive, team-oriented environment and ensure associates have the necessary resources to perform their jobs effectively, while exceeding guest expectations.
Responsibilities
- Assist with day-to-day spa operations, including guest check-in/check-out and area walkthroughs.
- Train and ensure consistent protocol performance for Spa Liaisons & Service Providers.
- Coach associates and complete bi-annual performance dialogues.
- Assist in planning and attend spa departmental meetings and Omni Associate Trainings.
- Provide the Spa Team with necessary tools and resources for effective and safe job performance.
- Ensure all spa areas are organized and maintained according to brand standards.
- Delegate duties to ensure spa areas are clean and organized.
- Uphold Toronto Public Health BodySafe standards, including disinfection and sanitization.
- Ensure Spa Associates are updated on spa and hotel communications.
- Optimize the Appointment Book to meet business demands and maximize service provider schedules.
- Troubleshoot and respond effectively to associate and guest needs and issues.
- Maintain privacy and confidentiality of associate and guest information.
- Provide tours, site inspections, and meet and greet VIP guests.
- Ensure the health and safety of associates and guests, reporting all incidents.
- Adhere to all Policies and Procedures in the Mokara Associate Handbook.
- Report deficiencies and maintenance work to the Engineering Department.
- Conduct monthly inventory of retail, professional, and guest supplies.
- Maintain par levels of spa products and report shortages.
- Ensure cost-effective usage of department materials and assets.
- Coordinate with Spa Director on incentives to increase spa revenue.
- Execute marketing initiatives according to the marketing plan.
- Assist in achieving business goals and objectives while maximizing profits.
- Ensure accurate clock-in and clock-out times for associates.
- Assist with the preparation of bi-weekly payroll.
Requirements
- Minimum 1-year experience in a management role.
- Minimum 1-year experience working as an Esthetician or RMT (preferred).
- Post-secondary education in a related discipline is an asset.
- Flexible to work all schedules, including opening/closing, weekdays, weekends, and holidays.
- Smart Serve Licensed (preferred).
- Fluent English speaker.
- Guest-service oriented.
- Excellent communication and problem-resolution skills.
- Ability to deal professionally with people under pressure.
- Safety conscious.
- Ability to perform physical tasks including reaching, bending, twisting, pulling, moving, lifting/carrying up to 50lbs/22kg, and standing/sitting/walking for up to 8 hours.
Skills
- Management
- Esthetics
- Registered Massage Therapy (RMT)
- Guest Service
- Communication
- Problem Resolution
- Professionalism
- Safety Consciousness
- Physical Stamina
Location
- Toronto
Work Type
- Full-time
- Permanent
Experience Level
- Management
Education Level
- Post-secondary education (asset)
Salary/Compensations
- Competitive salary
Benefits
- Benefits package
- Growth opportunity
- Hotel rate discounts
About the Company
- Mokara Spa operates within a hotel environment, adhering to brand standards and focusing on guest satisfaction and associate well-being.