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About the Role
Join WSAudiology, a global leader in the hearing aid industry, and HearUSA, dedicated to reframing hearing care. Help unlock human potential by restoring hearing for millions worldwide.
Responsibilities
- Perform basic hearing aid troubleshooting, checks, listening checks, and cleaning.
- Utilize marketing tools, including outbound calls, to enhance business and create referrals.
- Collaborate with front office staff to convert walk-ins, recall clients, and answer calls.
- Maintain a clean, inviting, and friendly center environment.
- Comply with FDA guidelines, HearUSA's practice guidelines, and QPG protocols.
- Provide excellent routine and follow-up client care.
- Work within a team to achieve management-established goals.
- Complete HAFs and clean/check appointments to optimize HCP capacity.
- Counsel clients on hearing aid maintenance and proper insertion.
- Assist clients with hearing aid app downloads, phone pairing, and usage instructions.
- Support HCPs with hearing aid repairs, orders, and preparation for fittings.
- Check in hearing aids and repairs, order hearing aids, earmolds, and accessories.
- Scan impressions where applicable.
- Restore settings on repaired aids and arrange client pickup.
- Verify hearing aid arrivals for scheduled appointments.
Requirements
- Possess a minimum of an associate's degree in audiology from an approved training program, or a bachelor's degree with an audiology assistant certificate program.
- Alternatively, hold a bachelor's degree in audiology, speech language pathology, or communication sciences and disorders.
- Or, possess an associate, bachelor, or advanced degree and complete 18 credit hours in audiology coursework, including 6 in disorders of speech, language, or hearing, plus other board-approved coursework.
- Experience interacting with customers/clients.
- Experience in a sales environment preferred.
- Ability to pay close attention to detail with a high degree of accuracy.
- Ability to work quickly, accurately, and independently in a fast-paced environment.
- Willingness to learn and use new computer programs/applications.
- Experience in a team environment and achieving monthly goals preferred.
- High School diploma or equivalent work history preferred.
- 1-2 years of experience.
Experience Level
- 1-2 years of experience
Education Level
- Associate's degree in audiology
- Bachelor's degree with audiology assistant certificate
- Bachelor's degree in audiology/speech language pathology/communication sciences and disorders
- Associate, bachelor, or advanced degree with 18 credit hours in audiology coursework
- High School diploma preferred
Salary/Compensations
- $22 - $24
Benefits
- Comprehensive Benefits Package
- Paid Holidays & PTO Policy
- 401k Matching Program
- Tuition Reimbursement
- Employee, Family & Friends Hearing Aid Discount Program
- Service Days & Diversity, Equity & Inclusion Initiatives
About the Company
- WSAudiology is a global leader in the hearing aid industry with 12,000 colleagues in 130 countries.
- HearUSA, part of WSAudiology group, aims to reframe hearing care and set the highest standard in modern hearing health.
- HearUSA has an extensive network of 4,000 independent Hearing Care Professionals and over 350 centers in the U.S.
Equal Opportunity
- The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.