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About the Role

Inspect guest rooms and public areas to ensure quality standards, manage room status, and coordinate with various departments. Assist in managing daily activities and resolving issues with discrepant rooms. Prepare and communicate room assignments and updates to the next shift.

Responsibilities

Inspect guest rooms, public areas, and pool after cleaning to ensure quality standards.
Run sold room reports, verify room status, and determine discrepant rooms.
Prioritize room cleaning and update the status of departing guest rooms.
Assist Housekeeping management in managing daily activities.
Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve issues with discrepant rooms with the Front Desk.
Prepare, distribute, and communicate changes in room assignments.
Communicate issues to the next shift.
Complete required paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Enter and locate work-related information using computers and/or point of sale systems.
Read and visually verify information in a variety of formats.
Perform other reasonable job duties as requested by Supervisors.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
At least 1 year of supervisory experience.

Skills

Quality standards inspection
Room status management
Interdepartmental coordination
Issue resolution
Employee hiring
Employee training
Employee scheduling
Employee evaluation
Employee counseling
Employee discipline
Employee motivation
Employee coaching
Adherence to company policies
Adherence to safety and security policies
Maintenance problem reporting
Safety hazard reporting
Accident reporting
Injury reporting
Safety training completion
Certification completion
Professional appearance
Confidentiality
Asset protection
Guest service standards
Needs anticipation
Disability assistance
Professional communication
Relationship building
Active listening
Problem-solving
Computer proficiency
Point of sale system proficiency
Fine motor skills
Hand-eye coordination

Experience Level

1 year of related work experience
1 year of supervisory experience

Education Level

High school diploma or G.E.D. equivalent

About the Company

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds.
We are a place to experience life.
We’re here to open doors and open minds.
We are constantly inspired by new faces and new experiences.
A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.
Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life.
If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels.
In joining W Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Toronto takes seriously its obligations under provincial human rights and accessibility legislation.
We are happy to provide accommodations to job applicants needing assistance.
If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.
Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.