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About the Role
The Technical Account Manager is a business and technical leader responsible for serving as a trusted advisor to Scale Computing’s largest and most complex enterprise customers. This role combines deep technical expertise with strong executive presence to lead customer engagement, translate business objectives into technical strategy, and drive customer outcomes, retention, and long-term growth.
Responsibilities
- Serve as a trusted advisor to enterprise customers.
- Lead high-touch customer engagement.
- Translate business objectives into technical strategy.
- Partner cross-functionally to drive customer outcomes, retention, and long-term growth.
- Foster relationships by providing successful deployments, best practices, customer training, and escalation paths.
- Ensure deployments are running as expected through proactive customer check-ins.
- May be assigned proof of concept and pilot projects, large enterprise rollouts, special customer cases, and services team projects.
- Act as a technical resource.
- Support account lifecycle activities, including planning, success tracking, and documentation of key customer outcomes.
- Monitor customer health and risk indicators, escalating issues and providing recommendations.
- Support high-touch Technical Account Management or Customer Success initiatives.
- Assist in driving customer outcomes through adoption planning, lifecycle management, and proactive risk identification.
- Provide input to Product, Engineering, and Services teams by sharing customer feedback, usage patterns, and market insights.
- Work closely with Sales, Product Management, Engineering, Support, and Services to ensure a seamless customer experience.
- Communicate effectively with internal and external stakeholders, escalating complex issues and providing clear recommendations.
- Adapt to changing priorities and environments.
- Participate in customer-facing communications such as QBRs, roadmap reviews, and adoption discussions.
Requirements
- Experienced professional managing complex enterprise customer relationships, supporting retention, adoption, and account growth.
- Able to act as a trusted technical advisor to IT and infrastructure stakeholders.
- Solid understanding of financial and operational aspects of customer accounts.
- Strong hands-on knowledge of managed networking, hyperconverged infrastructure, hardware, virtualization, storage, Linux, Windows, Linux command line, and related third-party applications.
- Familiarity with edge computing, distributed systems, and managed services in enterprise or multi-site environments.
- Engage credibly with customer architects and engineers.
- 5-7 years of experience in Technical Account Management, Customer Success, or post-sales technical customer-facing support roles.
- Exposure to enterprise or multi-site customer environments, particularly in retail, hospitality, or distributed operations.
- CRM/Salesforce proficiency.
- Experience collaborating with Sales on renewals, expansions, and account strategy.
- Familiarity with hyperconverged infrastructure, managed networking, or edge computing solutions.
- The final candidates will be subject to a pre-employment background check.
Skills
- Managed security services
- Hyperconverged infrastructure
- Edge computing
- Managed networking
- Hardware
- Virtualization
- Storage
- Linux
- Windows
- Linux command line
- Distributed systems
- Firewalls
- Security
- Salesforce
Location
- North America office locations
Work Type
- Hybrid
- On-site
Experience Level
- 5-7 years of experience
Education Level
- Bachelor’s degree in a technical or business-related field, or equivalent experience.
Benefits
- Medical, Dental, Vision Insurance
- 401(k), FSA, HSA
- Casual dress code
- Flexible work environment
- Fully stocked kitchen
- Paid company holidays
- Discretionary time-off policy
About the Company
- Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions.
- We deliver innovative, secure, and scalable technology that powers critical operations worldwide.
- Scale Computing is a global business with offices around the world, thousands of customers, and countless applications running on our industry-leading platforms.
- Scale was founded on the belief that transparency and collaboration create a culture of ownership, success, and empowerment.
- Scale Computing is a global business with offices around the world, thousands of customers, and countless applications running on our industry-leading platforms.
Equal Opportunity
- Scale Computing is an equal opportunity employer.
- We encourage you to apply if it’s a role you can be passionate about doing every day.
- We’re one Scale Computing which means however you identify and whatever background you bring with you, we encourage you to apply.