Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Loaner Rental Agent role.

Rezi rewrites your resume against Penske Automotive Group's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Loaner Rental Agent posting at Penske Automotive Group — free, in seconds.

About the Role

As a Loaner Rental Agent, you are responsible for maintaining customer satisfaction and ensuring the customers receive and return courtesy loaner and rental vehicles in accordance with company, third party, and manufacturer policies.

Responsibilities

Ensure customers have a world-class service experience.
Greet customers in a professional and friendly manner.
Assist in maintaining inventory to satisfy customer requests.
Ensure loaner vehicles are checked out and returned according to company policies.
Document any required maintenance for returned vehicles.
Establish and maintain good working relationships with other departments.
File documentation with insurance or state/federal agency.
Ensure customers are charged appropriately for any damage, moving violations, tickets, and tolls.

Requirements

Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
Excellent communication, interpersonal and organizational skills.
Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
Prompt assistance to customers with courtesy, accuracy, and professionalism.
Exceptional customer services skills.
Ability to use a computer and associated software for fleet management.
Good communication skills, both written and oral.
Able to safely drive vehicles both automatic and manual transmission.
Highly productive.
Ability to perform basic math.
Ability to understand and follow work rules and procedure.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Ability to interact well with others.
Exceptional attention to detail.
Works well in a team environment.
Able to work well with a diverse group of people and be a positive influence on departmental morale.
High School Diploma or equivalent.
Six months or more of related experience and/or training; or equivalent combination of education and experience.
Valid driver's license.

Skills

Customer service
Communication
Interpersonal skills
Organizational skills
Fleet management software
Driving automatic and manual transmission vehicles
Basic math
Attention to detail

Location

Austin

Work Type

Full-time
Standard Business Hours
Ability to work nights, weekends and holidays as required

Experience Level

Six months or more of related experience
One or more years of related experience (preferred)

Education Level

High School Diploma or equivalent
Associates (A.A) degree or equivalent (preferred)

Benefits

Health care options (medical, dental and vision)
401k savings and retirement plan with company match

About the Company

Penske Automotive Group (PAG) strives to create a positive and inclusive workplace that promotes excellence and achievement.
Fortune 500 company.
Consistently recognized by Automotive News as among the "Best Dealerships to Work For."
Named to Glassdoor's Best Places to Work.
Values-driven culture built on integrity, professionalism, excellence, and teamwork.

Equal Opportunity

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace.