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About the Role
Flex is building a modern, technology-forward compliance organization to meet regulatory expectations and scale with a high-growth fintech. This role will evolve key components of the Compliance Management System, partnering with Product, Engineering, Risk, and Legal to integrate compliance into product development and operations. It involves owning policy, standards, training, program management, and audit support.
Responsibilities
- Own CMS policy, standards, and training, ensuring they are current and mapped to regulatory requirements.
- Serve as the day-to-day contact for partner banks regarding program management, owning the calendar of recurring deliverables.
- Manage the CMS governance calendar, committee materials, and track control and issue owners to closure.
- Translate regulatory expectations into clear, durable operational frameworks and controls.
- Support audits by preparing CMS evidence, coordinating responses, and tracking remediation.
- Utilize reporting from Compliance Reporting and Analytics and Testing and Monitoring to identify program gaps and drive improvements.
- Use AI tools to expedite policy, training, and documentation work, verifying the output.
- Partner with Engineering and internal tooling teams to embed compliance controls directly into systems and automation.
- Act as a strategic partner to Product, Risk, Legal, and Engineering to support operational initiatives and product launches.
Requirements
- 8+ years of experience in financial services or fintech compliance with increasing program ownership and strategic scope.
- Strong experience building or operating Compliance Management Systems or large programmatic compliance functions.
- Deep expertise in consumer protection regulations, including Reg E, Reg Z, UDAAP, and FCRA.
- Experience supporting regulatory exams, external audits, or bank partner oversight in a regulated financial services environment.
- Comfortable finding opportunities to use automation, data, and AI-enabled workflows to improve compliance operations.
- Habit of checking AI output before relying on it.
- Strong analytical and structured problem-solving skills.
- Ability to identify systemic risk and operational improvements.
- Effective communicator able to influence regulators, bank partners, executives, and technical teams.
- Builder mindset, energized by creating scalable systems rather than maintaining legacy processes.
Skills
- Compliance Management Systems
- Programmatic compliance functions
- Consumer protection regulations (Reg E, Reg Z, UDAAP, FCRA)
- Regulatory exams
- External audits
- Bank partner oversight
- Automation
- Data analysis
- AI-enabled workflows
- Analytical skills
- Structured problem-solving
- Communication
- Influencing skills
Location
- New York City
- San Francisco
- Salt Lake City
Work Type
- Hybrid
Experience Level
- Associate Director
- 8+ years
Education Level
- Bachelor's degree required
- JD or advanced degree is a plus
Salary/Compensations
- Tier 1 (NYC/Bay Area): $176,000—$220,000 USD
- Tier 3 (Salt Lake City): $149,600—$187,000 USD
Benefits
- Relocation assistance program available for candidates outside of New York, San Francisco, and Salt Lake City.
About the Company
- Flex is a growth-stage, NYC headquartered FinTech company building the payment layer for life's financial obligations.
- Flex offers households one place to see, split, and pay bills around how they live and get paid.
- Flex provides greater choice over how and when payments are made and allows eligible on-time payments to help build positive credit history.
- Flex is building a successful company with a diverse team of intelligent, curious, determined, empathetic, and self-aware people.
- Flex has headquarters in New York City, with employees across the US, Australia, Canada, and South America.
- Flex is growing quickly and deliberately, with a focus on building an inclusive culture.
- Flex values the perspectives its people bring.
Equal Opportunity
- Flex is proud to be an equal opportunity workplace.