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About the Role
The Solutions Group at WPP Media is seeking a Senior Associate, Workflow & Automation to connect technology platforms, operational workflows, and agency teams. This role focuses on Tier 2 platform support and incident leadership, systems integration, and business analysis, supporting the reliability, efficiency, and accuracy of an integrated ecosystem. This is an internal-facing role supporting teams across all WPP Media agency brands serving the US client roster.
Responsibilities
- Serve as the primary escalation point for complex technical and workflow issues requiring support beyond initial operational triage.
- Investigate root causes across interconnected systems, reproduce technical defects, and assess business impact and urgency.
- Partner with engineering and product teams to coordinate defect resolution and system enhancements, managing issues through closure.
- Develop a comprehensive understanding of how internal AI and automation tools integrate with external and enterprise platforms.
- Translate operational challenges into clearly defined technical requirements and actionable workflow recommendations.
- Collaborate with account teams to review existing procedures and implement more efficient, automated handoffs across platforms.
- Proactively monitor data flows between core platforms to support accurate and timely pipeline execution.
- Identify, isolate, and resolve data discrepancies, synchronization failures, and formatting inconsistencies before they disrupt campaign operations.
- Conduct data validation routines and audits to maintain consistency across interconnected tools.
- Create and maintain clear, accessible process documentation, standard operating procedures (SOPs), system architecture diagrams, and release notes in Confluence.
- Develop and lead training sessions for internal agency stakeholders on platform changes, new features, and recommended workflows.
- Promote adoption of standardized workflows and automation capabilities across agency teams.
Requirements
- Salesforce: Hands-on administration or advanced user experience with workflows, object architecture, record lifecycles, and data hygiene.
- Jira & Confluence: Strong proficiency in Jira for advanced issue management, ticket triage, and workflow tracking, along with experience managing knowledge bases in Confluence.
- SQL: Ability to independently write and optimize queries to retrieve data, validate pipeline records, and audit database tables.
- Python (Practical / Scripting Level): Working knowledge of Python to read scripts, manipulate and cleanse data (e.g., using pandas), and query APIs.
- Tableau / BI Tooling: Practical experience independently building ad hoc dashboards and operational reports to track issue trends, platform adoption, and data health.
- Experience in agency billing, media management, or Tier 1 or Tier 2 support for Mediaocean platforms is highly valued.
- Familiarity with Google Cloud Platform (GCP) infrastructure and GCP-hosted AI services is an advantage.
- Experience in media agency operations, media planning or buying operations, or ad-tech systems.
- Strong diagnostic and analytical skills, with the ability to clarify complex operational problems and identify root causes.
- Excellent cross-functional communication skills, including the ability to explain technical issues clearly to non-technical agency stakeholders.
Skills
- Salesforce administration
- Jira
- Confluence
- SQL
- Python
- pandas
- API querying
- Tableau
- BI Tooling
- Mediaocean Suite (Prisma, Radia)
- Google Cloud Platform (GCP)
- GCP-hosted AI services
- Media agency operations
- Media planning operations
- Media buying operations
- Ad-tech systems
- Diagnostic skills
- Analytical skills
- Cross-functional communication
Location
- US
Work Type
- Hybrid
Experience Level
- Senior Associate
Salary/Compensations
- $45,000—$90,000 USD
Benefits
- Competitive medical insurance
- Group retirement plans
- Vision insurance
- Dental insurance
- Significant paid time off
- Preferential partner discounts
- Employee mental health awareness days
About the Company
- WPP is the trusted growth partner for the world’s leading brands, helping clients navigate change, capture opportunity, and deliver transformational growth.
- WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale.
- Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
Equal Opportunity
- WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics.
- We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
- We believe the best work happens when we're together, fostering creativity, collaboration, and connection.