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About the Role

The Internal Messenger provides exceptional mail and shipping/receiving services, delivering operational functions including scanning, logging, and distributing incoming deliveries. This role supports the onsite business service center by delivering prompt, courteous, and efficient service to all clients and employees, maintaining a professional company image.

Responsibilities

Provides 5-star customer service to all employees.
Performs initial sorts of incoming mail delivered via courier.
Maintains records of daily deliveries in the system and/or log book.
Scans all incoming deliveries in the MSA X-ray machine.
Logs in all deliveries into the iOffice receiving system.
Sorts deliverable items in accordance with the delivery route for efficiency.
Understands and adheres to privacy rules regarding packages and documents.
Delivers mail to end users in a timely manner.
Ensures recipients sign for their delivery upon receipt.
Contacts courier/messenger companies regarding delivery status.
Picks up and prepares outgoing packages for clients.
Ensures all outgoing packages are logged in the iOffice system and messenger information is captured.
Follows up with client inquiries or requests.
Communicates any challenges to the supervisor.
Reviews and familiarizes self with Sites Operation Manual and Continuity plan.
Reports equipment failure to the appropriate vendor and Supervisor after checking in with Supervisor.

Requirements

Ability to work assigned work hours determined by the manager.
Maintains an overall professional appearance and attitude.
Adheres to all policies and procedures.
Ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period.
Manual dexterity required for operating office machinery.
Ability to lift or move 40 lbs. or greater frequently.
Local travel via foot or public transportation.
Applicants may not use AI tools or any other form of real-time assistance during interviews.
SPS uses the Greenhouse Applicant Tracking System.
Human recruiters and hiring managers review applications and exercise independent judgment.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities.
By submitting an application, you certify that the information contained in this application is true and complete.
You attest that the answers provided are correct to the best of your knowledge and ability.
You certify that you have not knowingly withheld any information that might affect your chances for hiring.
You understand that any false information or omission can be grounds for rejection of application or immediate termination.

Skills

Results oriented
Driven by client satisfaction
Strong integrity
Solid business ethics
Excellent presentation skills
Excellent interpersonal skills
Excellent written communication skills
Excellent oral communication skills
Expert customer service skills
Professional attitude
Professional appearance
Good organizational skills
Ability to maintain a high degree of security
Ability to maintain confidentiality
Analytical abilities
Aptitude in problem-solving
Superb written communication skills
Superb verbal communication skills
Current knowledge or ability to learn computer-based systems

Location

Local travel via foot or public transportation

Work Type

Full time
Part time
Temporary

Experience Level

2+ years prior work experience preferred

Education Level

High School Diploma (or equivalent) required

Salary/Compensations

$17—$17 USD

Benefits

Career Growth opportunities
Learning & Development programs
Employee recognition programs
Paid Time Off (80 hours/calendar year for full time, 1 hour per 30 hours worked for part time/temporary)
Bonuses for employee and client referrals
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking Pre-Tax Plans
Supplemental Life Insurance
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts

About the Company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
Across North America, SPS helps clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
SPS clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS, we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

Equal Opportunity

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities.