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About the Role
The Rural Justice Initiative Intake Specialist is a time-limited, project-funded position focused on expanding access to civil legal services for low-income Texans in designated rural communities. This role serves as the initial point of contact for individuals seeking services, responsible for assessing needs, determining eligibility, and providing referrals and short-term assistance.
Responsibilities
- Conduct intake interviews via telephone, virtual platforms, written correspondence, and/or in person.
- Gather, assess, and document information to determine eligibility, case priority, funding source, and service level.
- Provide appropriate information, referrals, and short-term assistance.
- Communicate clearly with applicants, clients, staff, and stakeholders.
- Maintain accurate and timely documentation in case management systems.
- Provide follow-up, documentation, and coordination with supervising attorneys.
- Manage a short-term caseload.
- Apply relevant laws, regulations, policies, and program requirements.
- Handle sensitive interactions with professionalism and sound judgment.
- Prioritize workload and manage multiple tasks to meet deadlines.
- Collaborate with team members to ensure effective service delivery.
- Participate in community engagement, outreach, and training activities.
- Participate in ongoing training and professional development.
Requirements
- Bachelor’s degree in Social Work, Education, Psychology, Rehabilitation Counseling, Disability Studies, Social Services, or a related field and two (2) years of relevant experience working with individuals with disabilities; or Four (4) years of equivalent related experience.
- One-year experience in a field related to outreach work involving a variety of social service programs.
- Spanish bilingual proficiency (written and spoken) is required.
- Ability to work effectively with individuals from diverse socioeconomic, geographic, cultural, linguistic, and disability backgrounds.
Skills
- Knowledge of disability-related issues or the ability to acquire such knowledge.
- Effective communication with individuals using various communication methods.
- Accurate information gathering, analysis, and documentation.
- Proficiency in data collection systems, case management programs, and word processing.
- Ability to manage multiple priorities and meet deadlines.
- Ability to work independently and collaboratively.
- Strong organizational skills, attention to detail, and follow-through.
- Demonstrated professionalism, sound judgment, and commitment to service excellence.
- Proficiency in basic computer applications, including word processing, email, and data entry systems.
- Proficiency in American Sign Language (ASL) is preferred.
- Familiarity with legal or advocacy services related to disability rights is preferred.
Location
- Rural communities in Texas
- Hockley, Cochran, Yoakum, Terry, Atascosa, Frio, La Salle, Zavala, Houston, Trinity, San Jacinto and Liberty counties (preferred residence)
Work Type
- Full-time
- Hybrid
Experience Level
- Two (2) years of relevant experience working with individuals with disabilities (with Bachelor's degree)
- Four (4) years of equivalent related experience
- One-year experience in outreach work related to social service programs
Education Level
- Bachelor’s degree in Social Work, Education, Psychology, Rehabilitation Counseling, Disability Studies, Social Services, or a related field
About the Company
- Disability Rights Texas (DRTx) is dedicated to expanding access to civil legal services for low-income Texans.
Equal Opportunity
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.