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About the Role
Under the direct supervision of a Shift Supervisor, Residence Workers/Residential Aides assist program residents with developing Activities of Daily Living Skills, maintaining inventory, and providing client orientations. This role involves site coverage, security procedures, client care, crisis intervention, and emergency first aid/CPR assistance.
Responsibilities
- Assist residents with Activities of Daily Living Skills (laundry, meal preparation, personal hygiene, schedule maintenance).
- Maintain inventory of food, dry goods, and report maintenance needs.
- Provide clients with facility, services, and personal care item orientations upon arrival.
- Perform site coverage and security procedures.
- Provide client care and crisis intervention.
- Administer emergency first aid/CPR assistance.
- Administer opiate overdose prevention intervention when needed.
- Ensure high-quality service delivery.
- Participate in monthly departmental meetings and scheduled supervision.
- Meet all training standards.
- Use crisis prevention and intervention skills.
- Ensure 100% of clients have access to services (meals, laundry, toiletries).
- Stay informed of and comply with Part 491/900 Regulations, The Callaghan Decree, and all funding source requirements.
- Ensure adherence to the program schedule (bed signing, dorm inspections, linen exchange, medication monitoring, workshops).
- Maintain working knowledge of all technological systems used by the program and affiliates.
- Foster collaborative relationships with all ANH-affiliated providers.
- Complete, review, and submit all internal and external reports on time.
- Ensure all work outputs are substantive.
- Complete client orientations within 24 hours of entry.
- Document hospital follow-ups in CARES within one shift.
- Complete incident reports in CARES within one shift of occurrence.
- Use the CARES Waitlist to assign beds appropriately.
- Ensure bed signing is accurate and compliant with DHS policies.
- Use Corrective Action Plans (CAPs) to guide staff performance.
- Provide excellent customer service to every client.
- Maintain strict confidentiality of client information.
- Follow ANH’s Standards and Code of Conduct.
- Model appropriate behavior for clients.
- Adhere to assigned work schedule and minimize unscheduled absences.
- Use time management skills to prioritize and complete tasks efficiently.
- Perform duties with professionalism and quality.
- Provide interdepartmental support when needed.
- Follow the Dress Code Policy.
- Serve as a resource to clients and colleagues.
- Maintain open communication with all departments, IVC/HERO, DHS Administration, and Community partners.
- Comply with electronic communication policies.
Requirements
- HS Diploma/Equivalent
- F-02 Certificate
- Food Handler’s Certificate
- CPR & First Aid
- Overdose Prevention Rescue Training
- Basic computer skills (MS Office)
- Knowledge of internet and email services
Skills
- Crisis prevention and intervention
- Emergency first aid/CPR
- Opiate overdose prevention intervention
- Computer skills (MS Office)
- Internet and email services
Location
- Office/program with occasional trips to the community/other sites
Work Type
- Shift work required
Experience Level
- No managerial or supervisory responsibilities
Education Level
- HS Diploma/Equivalent
About the Company
- ACACIA NETWORK