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About the Role
Magnolia Bakery is seeking a Bakery Manager to oversee store operations, optimize customer engagement, employee experience, and business results. You will report to the General Manager.
Responsibilities
- Oversee the creation of production lists to ensure timely delivery of fresh bakery products.
- Manage onboarding, training, development, and performance of associates.
- Provide associates with updates and guidance on health & safety, zoning, breaks, product information, and weekly training.
- Partner with the GM to manage associate performance and career progression.
- Assist team members in learning new skills and matching them with in-store mentors.
- Support the GM with performance improvement plans.
- Document employees not meeting role expectations.
- Adhere to Magnolia Bakery’s COVID-19 health and safety protocols.
- Gather and document incidents involving customers or team members.
- Assist management with scheduling of breaks and meal periods.
- Support management with adherence to policies, procedures, and job assignments.
- Train staff on company processes, policies, procedures, and job assignments.
- Intervene when incidents arise, such as difficult customers, injury, theft, or employee disagreements.
Requirements
- Must be at least 18 years of age or older.
- Authorized to work lawfully in the United States.
- Ability to work a flexible schedule, including days, nights, weekends, and holidays.
- Ability to be trained and work in any of our New York City locations without notice.
- Hold yourself and your team to high standards.
- Possess a welcoming and helpful attitude.
- Ability to lead and hold others accountable.
- Learn and adapt to current technology.
- Accurately handle POS functions.
- Able to manage workload and prioritize tasks independently.
- Ensures consistent execution of standard practices and other policies and procedures.
- Inspiring and encouraging employees to ensure a high level of morale.
- Position requires standing and walking for periods of 3-5 hours without a rest break.
- Frequent use of hands.
- Occasionally required to climb, stoop, bend, reach, kneel, or crouch.
- Occasional moderate to heavy (10+lb) lifting and carrying.
- Work environment includes working with hot cooking equipment.
Skills
- Excellent verbal and written communication skills.
Location
- New York City
Work Type
- Full-time
Experience Level
- 3-5 years of store or team leadership experience in the retail and Culinary field
Benefits
- Medical, Dental, Vision offerings
- 401k plan
- Vacation & Sick Time
- Employee discount
About the Company
- Magnolia Bakery opened its first location in New York City’s West Village in 1996.
- It has grown into a globally famous, locally loved retail bakery and desserts brand.
- With locations in New York City, LA, and Chicago, a nationwide e-commerce and wholesale business, international locations, and an emerging Grocery business in the US, Magnolia Bakery's whimsical spin on classic, American desserts is now in every neighborhood.
Equal Opportunity
- Magnolia Bakery is an Equal Opportunity Employer and participates in E-Verify.