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About the Role
We are looking for a versatile and proactive Sr. Salesforce Administrator to be an integral part of a small, tight-knit team. This role will continually improve and enhance our Salesforce platform, supporting Action Behavior Centers by gathering business requirements, designing scalable solutions, and meeting demanding project needs. The ideal candidate will be proficient in configuring the Lightning Platform using Flow Builder and other Salesforce tools, working effectively with Sales Cloud, Marketing Cloud, Experience Cloud, and Maps.
Responsibilities
- Manage all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups.
- Monitor data and file storage utilization and provide optimization recommendations.
- Perform Salesforce configuration changes, including Flow, milestones, assignment rules, approval processes, custom objects, lightning record pages, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, custom metadata, mobile administration, reports, and dashboards.
- Manage data to improve Salesforce data quality, implementing rules and automation.
- Create and manage Sandbox environments for development and testing.
- Identify and gather requirements, translating them into scalable solutions with a focus on user experience.
- Identify unused or underutilized platform solutions.
- Create roadmaps and set priorities in collaboration with the Salesforce manager and stakeholders.
- Communicate platform changes to end users and stakeholders.
- Provide daily user support for a community of over 1000 users.
- Create technical and business documentation.
- Manage integrated applications including Adobe Sign, RingCentral, Hubspot, Forms Solutions, and Scheduler.
- Regularly evaluate new Salesforce features and third-party solutions, explaining benefits and risks.
Requirements
- 5+ years of experience in Salesforce Administration.
- 5+ years of experience in computer software admin/development in a company environment.
- Experience in implementation and configuration of Sales, Marketing, and Experience Cloud, Data 360, and SF Maps.
- Understanding of basic triggers/Apex code and Salesforce Object Query Language (SOQL).
- 5+ years of experience with data manipulation and transformation, including data deduping, import (using Data Import Wizard or Data Loader), and data transfer.
- DevOps/release management experience.
- Experience with creating custom report types and simple to complex reports and dashboards, including joined reports.
- Experience with Data Integration of Salesforce with third-party applications.
- Must be authorized to work in the United States on a full-time basis for any employer.
Skills
- Salesforce Administration
- Computer software admin/development
- Sales Cloud
- Marketing Cloud
- Experience Cloud
- Data 360
- SF Maps
- Lightning Platform
- Flow Builder
- Apex code
- SOQL
- Data manipulation
- Data transformation
- Data deduping
- Data Import Wizard
- Data Loader
- DevOps
- Release management
- Custom report types
- Reports
- Dashboards
- Joined reports
- Data Integration
- Salesforce open API
- HIPAA rules and guidelines
- Business documentation
- Technical documentation
- Communication skills
- Problem-solving
- Analytical skills
- Team-working skills
- Detail oriented
- Ability to work independently
- Ability to work in a fast-paced environment
- Helpdesk support
- Project-based support
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- 5+ years of experience in Salesforce Administration
- 5+ years of experience in computer software admin/development
- 5+ years experience with data manipulation and transformation
Education Level
- Bachelor’s in Computer Science, Information Systems or related field
- Salesforce Administrator or Advanced Administrator Certification
Salary/Compensations
- 105k - 115k
Benefits
- Generous PTO + Holiday Time Off
- Health insurance coverage + Health Savings Accounts
- 401k Retirement Plans with company matching
- Full benefits covered up to 90%
- Student Loan Repayment w. Employer Contributions
- Continuous training and growth opportunities
- Tuition Discounts at our ABC University Partners
About the Company
- Our story began in 2017 in Austin, TX with humble roots but big aspirations.
- From 1 center in North Austin, our movement has inspired thousands of clinicians and operators.
- Today, the ABC community is 10,000+ strong serving thousands of children with ASD.
- We have a maniac focus on our core values.
- Each center is purpose-built, and each community of teammates is nurtured.