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About the Role
We are seeking a highly organized and proactive TikTok Shop & Affiliate Operations Coordinator to support the daily operations and growth of our TikTok Shop and affiliate programs in the UK and US. This role is central to our fast-paced social commerce business, ensuring our TikTok Shops run smoothly, trading information is accurate, and operational details for affiliate and creator activities are coordinated. You will collaborate across teams to execute commercial plans effectively.
Responsibilities
- Manage day-to-day operations of UK and US TikTok Shops, ensuring listings, imagery, copy, and content are accurate and current.
- Monitor shop health, reviews, and operational issues, resolving or escalating as necessary.
- Track stock availability, identifying potential risks and opportunities.
- Support promotions, campaigns, launches, and key trading periods to ensure a strong customer experience.
- Maintain accurate trading, performance, and P&L reporting for UK and US markets.
- Translate performance data into clear updates highlighting key movements, opportunities, and actions.
- Monitor competitor activity, promotions, positioning, and emerging trends.
- Support category, product, and NPD analysis to inform trading and forecasting.
- Manage the day-to-day operations of the affiliate program, handling and escalating inquiries.
- Coordinate product sampling and seeding for ongoing activities, launches, events, and campaigns.
- Support the setup and execution of affiliate campaigns, partnerships, and activations, tracking creator and campaign information.
- Collaborate with the Affiliate Performance team on creator and affiliate plans, and streamline operations for program scaling.
- Coordinate actions and follow-ups with Discovery Commerce, Brand, Supply, and Operations teams for launches, campaigns, and trading priorities.
- Keep stakeholders informed of progress, issues, and next steps.
- Identify operational gaps and develop simpler, repeatable processes to support scaling.
Requirements
- Highly organized with exceptional attention to detail.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Proactive and resourceful, capable of taking ownership.
- Ability to balance recurring operational work with launches, campaigns, and unexpected priorities.
- Comfortable with performance data, spreadsheets, and reporting.
- Curious about performance drivers.
- Strong communicator skilled in cross-team collaboration.
- Interest in social commerce, ecommerce, and creators.
- Proactively seeks improved ways of working.
- Experience in TikTok Shop, ecommerce, social commerce, or marketplace operations (preferably in beauty, skincare, FMCG, or fast-moving consumer brands).
- Experience supporting affiliate, influencer, or creator programs, including sampling, seeding, or campaigns.
- Experience with creator or affiliate management platforms.
- Understanding of ecommerce trading metrics, stock reporting, P&L reporting, and digital performance.
Skills
- TikTok Shop operations
- Affiliate program management
- Performance reporting
- Data analysis
- Spreadsheet proficiency
- Communication
- Cross-functional collaboration
- Social commerce
- Ecommerce operations
- Creator management
- Product sampling and seeding
- Campaign coordination
Location
- London, UK
Work Type
- Hybrid
- Full-time
- Permanent
Experience Level
- Coordinator level
Benefits
- Competitive salary
- Hybrid working
- Private medical insurance through Vitality
- Employee Assistance Programme
- Enhanced family policies & support
- Life Assurance
- 25 days' holiday, plus bank holidays
- Your birthday off
- Monthly product allowance
- Cycle to Work scheme
- Electric Car scheme
- Regular team days
- Dog-friendly office
About the Company
- At The INKEY List, we believe skincare should be simple, making science easier to understand for informed choices.
- Since 2018, we have prioritized education, honesty, and efficacy, creating science-backed products based on community feedback.
- We are committed to our customers, community, and employees, fostering a supportive and inclusive environment where individuals can be themselves.
- We Give A Care.
Equal Opportunity
- At The INKEY List, we know different perspectives make us stronger. We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to do their best work.
- If you need any adjustments during the recruitment process, please let us know, we're happy to help.