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About the Role
This position provides enterprise-wide operational leadership for HEDIS CAHPS, CMS HOS and HOS-M, and provider surveys, serving as the organization's subject matter expert for survey methodology, regulatory requirements, and project execution. The role leads surveys from planning through completion, encompassing regulatory compliance, survey implementation, vendor and contract management, budgeting, data reporting, risk management, process improvement, and stakeholder engagement.
Responsibilities
- Serve as the organizational subject matter expert for CAHPS, HOS, HOS-M, and provider surveys.
- Interpret and operationalize NCQA, CMS, and HEDIS survey requirements for multiple plans, contracts, products, markets and lines of business.
- Coordinate survey planning, implementation, data collection, fielding, reporting, and closeout activities, ensuring compliance with survey protocols, reporting specifications, submission deadlines, and documentation requirements.
- Monitor and evaluate regulatory, industry, technology, and vendor trends that may affect surveys.
- Serve as the primary business owner and point of contact for survey vendor, managing vendor performance against contracts and service agreements, and collaborating with vendor to identify opportunities for automation, operational efficiency, and improved member experience.
- Manage budget activities associated with surveys including annual budget forecasts, monitoring invoices, and coordination across business areas.
Requirements
- Minimum 7+ years of project management experience, including leadership of large-scale, cross-functional initiatives.
- Demonstrated experience managing complex projects involving multiple workstreams, stakeholders, dependencies, and organizational impacts.
- Proven ability to lead projects through initiation, planning, execution, implementation, and closure.
- Strong experience in risk identification, mitigation planning, issue resolution, governance, and executive-level communications.
- Demonstrated ability to work independently with minimal supervision, proactively identify opportunities and risks, and drive initiatives forward in complex and evolving environments.
- Demonstrated ability to manage competing priorities in a fast-paced environment.
- Experience leading healthcare, managed care, Medicare/Medicaid, or operations.
- Experience managing vendor performance and procurement activities.
- Experience interpreting and supporting compliance with healthcare regulatory and reporting requirements.
Work Type
- full-time
Experience Level
- 7+ years of project management experience
Education Level
- Bachelor's degree required in Business Administration, Healthcare Administration, Project Management, Operations Management, Information Technology, Organizational Leadership, or a related field
- Equivalent experience may be considered
Salary/Compensations
- $75,400.00 - $165,954.00
Benefits
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
- other resources
About the Company
- We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience.
- At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
- Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
- Our people fuel our future.
- Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Equal Opportunity
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.