Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Mental Health Patient Coordinator - Remote - Full Time role.
Rezi rewrites your resume against PM Pediatrics's job description. Free.
Tailor your resume to this Mental Health Patient Coordinator - Remote - Full Time role.
Rezi rewrites your resume against PM Pediatrics's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Mental Health Patient Coordinator - Remote - Full Time posting at PM Pediatrics — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Mental Health Patient Coordinator - Remote - Full Time posting at PM Pediatrics — free, in seconds.
About the Role
The Mental Health Patient Coordinator is responsible for coordinating all patient appointments across multiple states and communicating essential information regarding insurance, financial responsibilities, and appointment details to patients and staff.
Responsibilities
- Provide warm, friendly, and excellent customer service.
- Communicate directly with patients to schedule, re-schedule, and/or cancel appointments accurately.
- Provide accurate and courteous information regarding services to physicians and other callers.
- Respond effectively and promptly to all patient, provider, and team member requests.
- Maintain/Update patient information and working knowledge of insurance protocols.
- Utilize eligibility systems, on-line websites or phone calls to determine insurance benefits.
- Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
- Handle billing inquiries, collect out-of-pocket expenses, and process payments accurately.
- Explain insurance coverage and financial responsibility to patients in clear language.
- Communicate insurance issues (inactive coverage, referral needed, etc.).
- Work with billing teams to correct coverage issues.
- Maintain insurance panels.
- Obtain approval for schedule changes or cancellations.
- Meet specified goals and objectives.
- Escalate problems to management.
- Complete other duties as assigned or identified based on patient needs.
- Adhere to quality and productivity standards.
Requirements
- Experience with insurance eligibility.
- Bilingual Spanish Speaking Preferred.
- Bachelor’s degree preferred.
- Attention to detail.
- Strong organizational skills.
- Ability to multi-task and prioritize.
- Ability to work well with others in a team-driven environment.
Skills
- Customer service
- Scheduling
- Insurance verification
- Payment processing
- Communication
- Organizational skills
- Multi-tasking
- Prioritization
Location
- Multiple states
Work Type
- Mondays - Fridays: 8:00am - 4:00pm EST
Education Level
- Bachelor’s degree preferred
Salary/Compensations
- $50,000
Benefits
- Benefits Eligible
About the Company
- Committed to bringing passion and customer focus to the business.
- PM Pediatric Care is an equal employment opportunity employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.