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About the Role
The Mental Health Patient Coordinator is responsible for coordinating all patient appointments across multiple states and communicating essential information regarding insurance, financial responsibilities, and appointment details to patients and staff.
Responsibilities
- Provide warm, friendly, and excellent customer service.
- Schedule, reschedule, and cancel patient appointments accurately.
- Provide accurate information regarding services to physicians and callers.
- Respond effectively and promptly to requests from patients, providers, and team members.
- Maintain and update patient information and insurance protocols.
- Determine insurance benefits using eligibility systems, websites, or phone calls.
- Inform patients and guarantors about their benefits and financial obligations.
- Handle billing inquiries, collect out-of-pocket payments, and process payments accurately.
- Explain insurance coverage and financial responsibility to patients clearly.
- Communicate insurance issues such as inactive coverage or needed referrals.
- Collaborate with billing teams to resolve coverage issues.
- Maintain insurance panels.
- Obtain approval for schedule changes or cancellations.
- Meet specified goals and objectives.
- Escalate problems to management.
- Complete other assigned duties based on patient needs.
- Adhere to quality and productivity standards.
Requirements
- Experience with insurance eligibility.
- Bilingual Spanish Speaking Preferred.
- Attention to detail.
- Strong organizational skills.
- Ability to multi-task and prioritize.
- Ability to work well with others in a team-driven environment.
Skills
- Customer service
- Scheduling
- Insurance verification
- Payment processing
- Communication
Location
- Multiple states
Work Type
- Mondays - Fridays: 11:00am - 7:00pm EST
Education Level
- Bachelor’s degree preferred
Salary/Compensations
- $50,000
Benefits
- Benefits Eligible
About the Company
- Committed to bringing passion and customer focus to the business.
- PM Pediatric Care is an equal employment opportunity employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.