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About the Role

Play a pivotal role in delivering iconic music festivals and events by ensuring a best-in-class Cashless experience for all on-site purchases and payments. This role involves planning and managing event projects from pre-event planning through on-site deployment, settlement, analysis, and reporting.

Responsibilities

Deliver a best-in-class Cashless experience for all on-site purchases and payments.
Plan and manage each event project, including pre-event planning, on-site deployment and supervision, post-event reconciliation, settlement, analysis, and reporting.
Proactively work with other Live Nation departments such as Sponsorship, Customer Experience, F&B, VIP, Production, Operations, Sustainability and Internal Audit.
Ensure seamless delivery of cashless and payments experience across events.
Support event teams, concession partners, vendors, and fans.
Communicate regularly with stakeholders to ensure alignment on scope and deadlines.
Provide regular updates with system providers on development work and event planning.
Manage integrated project plans and critical paths, track dependencies, and maintain risk and issue logs.
Manage weekly meetings per event and maintain a central event tracker.
Oversee site requirements, including accommodation.
Organize site visits when needed.
Review and agree on quotes, budgets, and staff planning.
Oversee the management of Trader details.
Involve in event production meetings to stay aware of changes impacting Cashless.
Assist with the management, development, and implementation of customer loyalty programs, QR ordering, and pre-orders.
Support financial reconciliation of all pre-orders.
Manage all cashless requirements deadlines and ensure timely information provision.
Be accountable for overall cashless project delivery and readiness during events.
Oversee on-site meetings and act as the Live Nation key contact.
Keep senior management updated on progress and potential risks.
Monitor EPOS, Loyalty, and payment portals during events.
Oversee Revenue Protection and trader auditing.
Oversee the Event reconciliation process.
Assist with post-event close-out plans, ensuring timely completion of reconciliations, settlements, payments, reporting, and issue resolution.
Review and approve trader settlements and payouts.
Assist with the settlement of profit share agreements.
Perform analysis for payments and loyalty systems as requested.
Review and approve project costs and invoices.
Liaise with finance teams to reconcile control accounts.
Manage post-event analysis of data and costs.
Analyze and provide feedback on the current season to propose changes for the following season.
Oversee and manage customer refunds and chargebacks.
Support in managing employee direct reports and additional support during the festival season.

Requirements

Proven experience managing complex projects from initiation through to delivery, including multiple concurrent workstreams and competing deadlines.
Experience coordinating cross-functional teams and holding stakeholders and third-party suppliers accountable for agreed deliverables.
Experience with EPOS and payment systems and solutions.
Experience of working in live events and/or festivals (Desirable).
Experience in managing third party suppliers and contractors (Desirable).
Strong work ethic with a can-do attitude.
Forward thinking with a positive attitude towards change.
Ability to multi-task and work in a challenging fast-paced environment.
Self-starter and problem solver.
Deadline focused.
Good communicator.
Good organisation skills.
Works well in a team environment and always willing to help others.
Flexible in working hours to facilitate working/attending the festivals (Events occur most weekends in May to September).

Skills

Strong Excel skills.
Excellent communication skills.
Strong attention to detail.
Administration skills.
Time management skills.
Planning skills.
Presentation skills.
Strong understanding of financial and commercial principles.
Ability to manage pressure and conflicting deadlines.
Flexibility to meet the needs of the business.
Flexibility on working location.
Happy to be working at events during May to September.

Location

Manchester, UK
Hybrid working from London/ across the UK considered

Work Type

Full time
Permanent
Hybrid

Experience Level

Project Management

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.
Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.
These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
For additional information, visit www.livenationentertainment.com

Equal Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
You will be working in an inclusive environment and be encouraged to bring your whole self to work.
We will do all that we can to help you successfully balance your work and homelife.
As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.