Patient Service Representative - Medical Practices 1088 BT
St. John's Riverside Hospital · NY, US
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About the Role
St. John's Riverside Hospital is seeking a dedicated individual to join their team, contributing to a tradition of compassionate healthcare and utilizing state-of-the-art medical technology. The hospital serves the Westchester community with a commitment to providing advanced medical services and personalized care.
Responsibilities
- Greet incoming patients in a friendly and professional manner.
- Instruct patients on completing paperwork.
- Obtain complete and accurate patient information for billing and demographics.
- Update patient demographics and insurance information as needed.
- Answer all incoming calls in a friendly and professional manner before the third ring.
- Provide accurate information to callers in a customer-oriented manner.
- Route calls to the intended recipient in a timely and accurate manner.
- Complete administrative duties to ensure smooth patient visits and accurate billing.
- Maintain a clutter-free and organized front office.
- Collect co-pays at the time of visit according to insurance guidelines.
- Verify patient eligibility for every visit.
- Process referrals for patients as requested.
- Process all tests requiring authorization with appropriate paperwork.
- Confirm appointments for the next day.
- Create new patient charts or locate existing ones for return visits.
Requirements
- High school graduate or equivalency required; college preferred.
- Knowledgeable in medical health insurances.
- Basic medical terminology and computer knowledge.
- Excellent communication and customer service skills.
- Experience with a high-volume call center.
- Minimum 2 years of registration experience within a medical setting (doctor's office, hospital).
- Bi-lingual (Spanish/English) preferred.
- Must work with a sense of urgency.
- Strong MS Office (Word, Excel) skills required.
- Medical database experience required.
- Must have a valid driver's license and access to a vehicle for travel throughout Westchester County for business purposes.
Skills
- Medical Terminology
- Computer Knowledge
- Communication Skills
- Customer Service Skills
- MS Office (Word, Excel)
- Medical Database Experience
Location
- Westchester County
Work Type
- Full-time
Experience Level
- Minimum 2 years of registration experience
Education Level
- High school graduate or equivalency
- College preferred
About the Company
- St. John's Riverside Hospital is a leader in providing high-quality, compassionate healthcare utilizing the latest, state-of-the-art medical technology.
- Serves the Westchester community from Yonkers to the river town communities of Hastings-on-Hudson, Ardsley, Dobbs Ferry and Irvington.
- A unique and comprehensive network of medical professionals dedicated to a tradition of service that spans generations.
- Founded in the 1890's, committed to providing the community with the most advanced medical services available.
- Founded the Cochran School of Nursing in 1894, the oldest hospital-based school of nursing in the metropolitan area.
- Dedicated nurses provide superior attention with a strong emphasis on patient and family-focused nursing care.
- Staff is committed to making life better for all patients.
- Continues to elevate services provided with the goal of increasing the quality of life for all who entrust the hospital to their care.
- Personalized care together with advanced technology is what it means to be Community Strong.