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About the Role
Manager, Admitting is responsible for the management and oversight of the admitting and ER registration teams, ensuring staff adherence to hospital processes, policies, and standards. This role implements and manages admissions policies, coordinates with medical, nursing, and accounting staff, and participates in hospital planning and strategic development. The position also focuses on quality assurance, productivity standards, trending, and reporting for front-end denial prevention, as well as staff training and development.
Responsibilities
- Oversight of Revenue Cycle areas related to admitting and emergency room registration operations.
- Oversight of day-to-day operations of front-end areas, providing guidelines, staff training, expectations, and monitoring performance.
- Monitoring and reporting on quality assurance controls, productivity measures, point of service collections, and departmental volumes.
- Recommending changes in policies and procedures based on reporting findings.
- Ensuring adherence to federal and state guidelines related to billing, patient registration, and HIPAA rules.
- Communicating changes to regulations to upper leadership.
- Planning and monitoring work assigned to subordinate staff.
- Assuring the development and approval of staff schedules.
- Analyzing and distributing staff assignments and workloads.
- Assisting with the establishment, implementation, and testing of departmental internal controls.
- Assisting with the management of internal control systems and policies/procedures.
- Accountability for the overall operations of assigned departments, including goal development, personnel management, budget preparation and monitoring.
- Ensuring employee compliance with hospital and Human Resources policies, and competency and education requirements.
- Participating in the Performance Improvement Program.
- Managing staff scheduling, performance, trending, and denials prevention.
- Maintaining Press Ganey, interdepartmental satisfaction, and employee satisfaction.
- Attending Management/Leadership meetings and communicating hospital policies and initiatives to staff.
- Assuming a leadership role in committees, task forces, and projects.
- Ensuring the provision of a safe employee/patient environment.
- Collaborating with the hospital interdisciplinary team and promoting the team concept.
- Demonstrating positive customer service and fostering positive employee relations.
- Acting as a positive change agent for hospital initiatives and projects.
- Promoting a positive and professional image, serving as a role model, coach, mentor, and resource.
- Performing other duties as assigned.
Requirements
- Minimum of 2 years in a previous Supervisor or Manager level role in a hospital setting required.
- Minimum of 6 years in Patient Access required, preferably in a hospital setting.
- Strong leadership, management, and education of staff to revenue cycle functions (High proficiency).
- In-depth knowledge of revenue cycle principles, practices, procedures, regulatory compliance, and internal controls (Medium proficiency).
- Knowledge of hospital billing and reimbursement of insurance as well as third-party billing (Medium proficiency).
- Strong communication skill sets and abilities (High proficiency).
- Proficiency with Microsoft Office/Excel, including reporting (Executive level required, High proficiency).
Skills
- Leadership
- Management
- Staff Education
- Revenue Cycle Functions
- Revenue Cycle Principles
- Regulatory Compliance
- Internal Controls
- Hospital Billing
- Insurance Reimbursement
- Third-Party Billing
- Communication
- Microsoft Office
- Excel
- Reporting
Location
- White Plains, New York
Work Type
- Day Shift
- MON-FRI
- Full-time
Experience Level
- Supervisor or Manager level (2 years minimum)
- Patient Access (6 years minimum)
Education Level
- Associate Degree Required
- Bachelor Degree Preferred
Salary/Compensations
- $69,257.57 - $103,897.17
About the Company
- White Plains Hospital Medical Center is an equal employment opportunity employer.
Equal Opportunity
- White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.