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About the Role
As a Technical Services Analyst, you’ll provide 2nd line technical support across our estate, acting as a key escalation point for incidents while maintaining strong relationships with end users and third-party vendors. From diagnosing and resolving complex technical issues to coordinating timely responses and ensuring minimal disruption to services, your work will directly support clinicians and operational teams. This is a hands-on, varied role where you’ll work with modern technologies across mobile devices, networks, and Microsoft platforms—offering an excellent opportunity to develop your technical expertise in a fast-paced healthcare environment.
Responsibilities
- Provide 2nd line support to end users, managing and resolving incident tickets
- Coordinate timely responses to incidents, ensuring clear updates and service restoration
- Investigate root causes of technical issues and escalate where necessary
- Support recovery activities following incident resolution
- Document, certify, and close incidents in line with agreed procedures
Requirements
- Extensive experience in 2nd line IT support with strong communication skills
- Experience supporting mobile devices, PCs, laptops, tablets, and networking technologies (LAN/WLAN/WiFi)
- Hands-on experience working with vendors to troubleshoot and resolve technical issues
- Strong knowledge of iOS and Microsoft technologies, including Windows, O365, and Office Suite
- Practical experience supporting Microsoft environments (e.g., Windows OS, MS Server, SQL)
Skills
- iOS
- Microsoft technologies
- Windows
- O365
- Office Suite
- Windows OS
- MS Server
- SQL
- LAN
- WLAN
- WiFi
Location
- London
Work Type
- Full time
- 37.5 hours per week
- Permanent
Experience Level
- Extensive experience in 2nd line IT support
Salary/Compensations
- Competitive salary
Benefits
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you
- Discounts with over 800 major retailers
About the Company
- HCA Healthcare UK’s Information Technology Group (ITG) develops and manages all aspects of healthcare IT across our hospitals, clinics, outpatient centres, laboratories, and associated businesses.
- Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers.
- In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities.
- Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
- At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
- Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues.
- To achieve this, we live and breathe four core values: Unique and Individual, Kindness and compassion, Honesty, integrity and fairness, Loyalty, respect and dignity.
Equal Opportunity
- As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.