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About the Role

The Retail Floor Supervisor is a key leadership role responsible for opening and closing the store, supporting sales performance, delivering exceptional customer experience, and coordinating day-to-day store execution. This role supports the Store Manager by managing the sales floor, coaching team members on customer engagement, loyalty, operations, and ensuring store standards, processes, and policies are executed consistently.

Responsibilities

Ensure excellence in customer service by upholding high retail standards.
Initiate customer conversations to build relationships and identify product needs.
Assist customers in the fitting room.
Recommend products aligned with customer needs through suggestive selling.
Build brand loyalty by promoting the rewards program and leading the team to achieve goals.
Proactively learn about new products and trends to better engage customers.
Consistently achieve personal sales targets and contribute to overall store performance.
Provide information and advice on product performance, features, and specifications.
Ensure visual merchandising standards are met and the sales floor is clean, organized, and well-stocked.
Assist in leading daily store operations, including opening and closing, maintaining point-of-sale integrity, freight processing, loss prevention, and safety initiatives.
Merchandise designated areas of the store following brand guidelines, adapting as needed to support sales and visual impact.
Consistently ensure adherence to all company policies, procedures, and operational guidelines.
React quickly to all customer and/or employee injuries and report them immediately.
Participate in Loss Prevention Audits, review results, and execute a plan to meet shrink goals.
Act as Manager on Duty on a rotating basis.
Assign tasks as needed to team members to support achievement of daily goals.
Provide in-the-moment coaching to Sales Associates and Sales Leads, updating the Store Manager regularly on performance.
Assist in onboarding and training new team members in sales behaviors, customer service expectations, loss prevention initiatives, and store procedures.
Address customer concerns professionally and in accordance with company guidelines.
Execute the plan for management of labor and payroll expenses to maximize sales and productivity.

Requirements

Must be 18 years of age or older.
Retail or customer-facing experience preferred but not required.
Open availability, including evenings, weekends, and holidays.
Ability to communicate clearly and respectfully with customers and team members.
Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).
Stand and move throughout the store during scheduled shifts.
Walk and move to assist customers, retrieve merchandise and recover the store.
Lift and carry, with the ability to maneuver and/or lift 25 lbs. regularly, and up to 50 lbs. occasionally.
Ability to push/pull full racks of merchandise for restocking the store.
Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
Manual labor is required occasionally to assemble displays and/or rearrange the store layout.
Vision to accurately read labels, assist customers, and perform tasks that require attention to detail.
Ability to use fine manipulation, and grasp with hands to sort and organize clothing, ex. place on hangers, folding, organize in color/size order.

Skills

Customer engagement
Sales performance
Customer service
Visual merchandising
Loss prevention
Team leadership
Coaching
Communication
Problem-solving

Location

Onsite

Work Type

Full-time

Experience Level

Entry-level

Salary/Compensations

$20 - $25.75 per hour

Benefits

Competitive health, dental, and vision insurance
Optional short- and long-term disability insurance
401(k) with company match
Employee assistance program
Employee discounts
Flexible schedule
Holiday Pay
Four weeks of Paid Parental Leave
Flexible Fridays
Tuition Reimbursement

About the Company

Kontoor Brands is a portfolio of three iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®.
Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long-term value for its stakeholders.
Founded in Norway in 1877, Helly Hansen develops professional-grade apparel that helps people stay and feel alive.
Helly Hansen has a long legacy of delivering first-to-market innovations, including the first supple waterproof fabrics over 140 years ago, the first fleece fabrics in the 1960s, the first technical base layers in the 1970s, and the patented H2Flow™ temperature regulating system.
Helly Hansen won the Outside Magazine “Gear of the Year” award for the Odin Infinity Insulated Jacket.
Helly Hansen is a leader in both technical sailing and performance ski apparel.
Helly Hansen's ski uniforms are tested and trusted by over 55,000 professionals, Olympians, National Teams, and over 200 ski resorts and mountain guiding operations.
Helly Hansen’s outerwear, base layers, sportswear, footwear, and workwear are sold in more than 40 countries.

Equal Opportunity

Kontoor values all perspectives and encourages candidates with different backgrounds, experiences, and ways of thinking to apply.
We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members.
Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.