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About the Role
Provides technical support and guidance to faculty, employees, and students across campuses and remotely, covering polytechnic-approved software, printers, computers, mobile devices, and audio-visual technology.
Responsibilities
- Log, create, update, and action tickets in accordance with processes, procedures, SLAs, and customer requirements.
- Troubleshoot and resolve issues related to software, printers, Windows and Apple devices, mobile technologies, classrooms, labs, and employee workspaces.
- Support the deployment, maintenance, and decommissioning of computing and mobile assets.
- Provide campus event and AV support, including equipment setup and teardown.
- Support AV technology upgrades, renovations, and equipment replacement.
Requirements
- Three-year diploma or degree or equivalent from a recognized post-secondary institution in a related field.
- Combination of qualifications/certifications totaling between 101 and 520 hours of training.
- Minimum 5 years' experience in identifying and evaluating technical cases.
- Technical experience in the diagnosis and resolution of end-user devices, hardware components, peripheral equipment, applications, and Windows preparation with Microsoft Intune and Autopilot.
- Ability to analyze, diagnose and resolve problems of various operating systems across multiple platforms.
- Experience in customer service and helping clients resolve technical problems.
- Experience in project coordination in a team environment.
- Ability to learn technical information quickly and maintain currency in the field.
Skills
- Excellent communication, collaboration, teamwork, and interpersonal skills at a professional level.
- Demonstrated commitment to uphold the polytechnic’s priorities on equity, diversity, inclusion and Indigenization (EDII).
Location
- 51 Dockside Drive
Work Type
- On-site
- Regular Part Time Support
Experience Level
- Minimum 5 years' experience
Education Level
- Three-year diploma or degree or equivalent
- Apple Certified Support Professional
- AppsAnywhere Certified Packager
- AVIXA Recognized AV Technologist Certificate
- CompTIA A+ Certification
- ITIL Foundation certification
- Microsoft Fundamentals Certification
- Microsoft Intune Fundamentals
Salary/Compensations
- $38.08 per hour
Benefits
- Competitive pension plan
- Generous holiday and vacation time
- Tuition assistance program
- Discounted rates for employees taking Continuing Education courses
About the Company
- George Brown Polytechnic prides itself on educating students through real-world learning, in the heart of Toronto.
- George Brown Polytechnic offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.
Equal Opportunity
- George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment.
- We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.
- George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).