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About the Role

We are seeking a highly skilled Account Director to lead client relationships and oversee the end-to-end execution of digital customer relationship management workflows, including email and newsletter communications.

Responsibilities

Serve as the account management lead for Client Studio Email & Newsletter Development.
Own client relationships and understand needs across line of business businesses.
Translate client needs to the cross-capability team and execute as needed.
Lead and oversee the end-to-end execution of digital customer relationship management workflows/ email & newsletter communications.
Drive work from intake through deployment, ensuring alignment to client objectives, business priorities, and channel best practices.
Partner with Creative, Production, Project Management/Operations, Tech, and QA to deliver work.
Connect channel-specific initiatives to the broader client ecosystem and integrated marketing campaigns.
Manage a junior support team to ensure all deliverables are met.
Partner heavily with a larger team of Project Management, Creative, and Tech capabilities.
Work in a fast-paced environment, be detail-oriented, and manage multiple projects simultaneously.

Requirements

Four years of college education.
Seven to nine years of experience.
Five years of experience at a creative agency.
Client-side and digital agency experience desirable.
Strong experience managing client relationships.
Strong experience managing a marketing team.
Strong experience developing marketing strategy.
Superior analytical skills and strategic thinking.
Effective time-management and organization skills.
Flexibility to adapt quickly to changes.
Proven project management and performance management skills.
Ability to coach and develop talent, inspire and drive change, and bring varied groups together to collaborate effectively.
Superb communication and presentation skills.
Demonstrated budget management and resource planning experience.

Skills

Marketing
Client Relationship Management
Marketing Team Management
Marketing Strategy Development
Analytical Skills
Strategic Thinking
Time Management
Organization
Adaptability
Project Management
Performance Management
Talent Coaching and Development
Change Management
Collaboration
Communication
Presentation Skills
Budget Management
Resource Planning
Prompt-based interaction
Generative AI tools (e.g., ChatGPT, Google Gemini, DALL·E, Midjourney) for ideation, research, or content generation

Experience Level

Seven to nine years of experience
Five years at a creative agency

Education Level

Four years of college education
MBA degree preferred

Salary/Compensations

USD $97,375.00 - USD $149,296.00/Annually

Benefits

Medical coverage
Dental
Vision
Disability
401K
Parental and family care leave
Family forming assistance
Tuition reimbursement
Flexible time off

About the Company

Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks.
We deliver Networked Experiences by leveraging comprehensive data, technology, creative, media and strategy capabilities.
Digitas delivers ambitious outcomes via unique solutions that include Creative Experiences, Integrated Media, Addressable Relationships, Social Marketing and Total Commerce.
Celebrated by AdAge as Data and Insights Agency of the Year, U.S Campaign’s Brand Experience Agency of the Year, Media Network of the Year and celebrated by Forrester and Gartner, Digitas serves the world’s leading brands through a global network comprised of more than 5,500 employees across over 65 offices in 43 countries.

Equal Opportunity

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger.
It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization.
We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
All your information will be kept confidential according to EEO guidelines.