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About the Role

The Renewals Specialist is responsible for managing and processing customer renewals, ensuring high customer satisfaction, maintaining data accuracy, and partnering with the Customer Success Management team for excellent customer interaction.

Responsibilities

Own the renewals process from start to finish.
Execute all phases of the renewal lifecycle, including notifying customers of renewals, building quotes, and closing renewal opportunities.
Drive revenue by facilitating commitment and follow-through on securing payment from customers.
Work in CPQ, ensuring completeness and accuracy of data and processes.
Work directly with the Customer Success Management team to review historical customer needs and the current landscape.
Create renewal quotes and purchase orders that follow company guidelines and expectations.
Maintain a sharp focus on renewal dates with proactive metrics to ensure the timeliness and completion of all renewals.
Communicate and follow up directly with customers as needed.
Identify when opportunities need to be escalated and work to find optimal solutions.
Report renewal metrics effectively to Customer Success Management and the VP, Customer Success.
Achieve established retention goals.

Requirements

Highly detail-oriented with the ability to handle a large volume of renewal activity.
Strong customer service, listening, and communication skills.
Customer-focused approach to managing renewals and interactions.
Experience working on a team with a team player mentality.
Exceptional work ethic with a proactive approach to time management and organization.
Excellent communication, organizational, and multi-tasking skills.
3+ years of professional experience in sales, account management, customer success, finance, or a related industry.
Familiarity with Software as a Service (SaaS) solutions.
Salesforce experience required.
CPQ experience preferred.

Skills

Customer service
Listening
Communication
Salesforce
CPQ

Location

South Austin
Remote

Work Type

Remote-friendly
Full Time

Experience Level

3+ years of professional experience

Education Level

BA/BS/Undergraduate degree or equivalent experience required

Salary/Compensations

$50,000 – $65,000 (Base Salary)
$55,000 – $71,500 (On Target Earnings)

Benefits

401(k) with Employer Contribution
Health, Vision, and Dental Insurance
Health Savings Account (HSA) available with Employer Contribution
Employer Paid Life, Short-term, and Long-term Disability Insurance
Generous PTO Plan and 16 paid holidays per year
Retirement Savings Plan with Employer Contribution (UK)
Employer Provided Private Health Insurance and Healthcare Cashplan (UK)
Employer Paid Life Insurance, Income Replacement, and Critical Illness Protection (UK)
Employee Assistance Program (UK)
25 days annual accrued holiday plus 8 paid bank holidays and a paid company shutdown during winter holidays (UK)

About the Company

SpyCloud transforms recaptured darknet data to disrupt cybercrime.
Its automated identity threat protection solutions use advanced analytics and AI to accelerate investigations and protect workforce, consumer, and supplier identities from various threats.
Its data from malware-infected devices, successful phishes, combolists, and third-party breaches also powers popular dark web monitoring and identity theft protection offerings.
Customers include 7 of the Fortune 10, along with hundreds of global enterprises, mid-sized companies, and government agencies worldwide.
Headquartered in Austin, TX, SpyCloud is home to more than 250 cybersecurity experts whose mission is to protect businesses and consumers from stolen identity data.
Our mission is to make the internet a safer place by disrupting the criminal underground.
Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information.
SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive.
We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all.
Our culture is driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise.
We support a truly worthy and serious mission, but we have fun doing it together.
SpyCloud is not sponsoring visas at this time.

Equal Opportunity

We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice.
All aspects of employment decisions will be based on merit, performance, and business needs.
We do not discriminate on the basis of any status protected under federal, state, or local law.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply.
SpyCloud complies with applicable state and local laws governing nondiscrimination in employment.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
SpyCloud expressly prohibits any form of workplace harassment.
Improper interference with the ability of SpyCloud's employees to perform their job duties may result in discipline up to and including discharge.
SpyCloud shares the right to work and participates in the E-Verify program in all locations.
If you need assistance or accommodation due to a disability, you may contact us.